Customer Experience Whitepapers

from asics to unilever: the key to ecommerce success

Sponsored by: MuleSoft Published By: Research Desk Released: Nov 23, 2020

The global eCommerce market is expected to reach $4 trillion by 2020. Online shoppers that receive a compelling customer experience not only spend 140% more than their counterparts, but their digita...

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know thy enemy: a guide to bad bots in ecommerce

Sponsored by: Cybertheory Published By: Research Desk Released: Nov 05, 2020

The eCommerce marketplace today is overrun by automated bots. While some of these bots are good and perform useful services (like web crawlers for search engines), many are used for nefarious ends. No...

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how workday reimagined the customer experience

Sponsored by: Workday Published By: Research Desk Released: Oct 27, 2020

A trusted technology partnership requires an exceptional customer experience. That’s why we’ve built ours to encourage collaboration and community. Read this eBook to discover a different kind of ...

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the state of human experience 2020​

Sponsored by: UKG Published By: Research Desk Released: Oct 16, 2020

Things have sped up in the workplace. This is due to a range of issues such as the raging war for talent, the quest for better business performance, and the kind of technological advancements that cha...

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what to look for in a customer service software solution

Sponsored by: Kustomer Published By: Research Desk Released: Oct 14, 2020

Find out in this white paper, which explores popular customer service software options and offers advice on how to pick the right vendor for you...

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prepping for the holidays

Sponsored by: Kustomer Published By: Research Desk Released: Oct 14, 2020

Read this white paper to learn how using omnichannel support can help you handle increased inquiries during the holiday season, how to provide customers with the self-service they need, and how AI can...

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magic quadrant for crm lead management

Sponsored by: Adobe Published By: Research Desk Released: Sep 30, 2020

B2B marketers need lead management applications that provide for a consistent experience along increasingly complex buyer journeys that cross between digital and human touchpoints. They need to shift ...

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the complete guide to customer experience in 2020

Sponsored by: Birdeye Published By: Research Desk Released: Jul 27, 2020

The best businesses are those who are able to consistently deliver fantastic customer experiences. Here's how you can improve customer experience and be the obvious choice in your area. In this ebo...

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the case for an online community

Sponsored by: Khoros Published By: Research Desk Released: Jul 19, 2020

Online communities are doing more than ever these days and organizations are increasingly recognizing that strategic value, with 88% of companies indicating that a community is critical to their missi...

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empowering your frontline employees and agents – leveraging intelligent tools for ma...

Sponsored by: LogMeIn Published By: Research Desk Released: Jun 17, 2020

Customer expectations have grown tremendously, as their experience with a brand has become one of the most important factors that determines if they’ll purchase again from a company. These rising ex...

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