Customer Experience Whitepapers

going beyond traditional mystery shopping to understand customer experience

Sponsored by: Premise Data Published By: Research Desk Released: Jan 29, 2021

COVID-19 has impacted economic function. Whether the impact is temporary or permanent is largely unknown. Consumer spending, sentiment and purchase patterns have been vastly altered since lockdowns...

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10242/a business case for customer data management

Sponsored by: Informatic Published By: Research Desk Released: Jan 07, 2021

Businesses today compete on customer experience, and great customer experiences require great data. So you need to present your organization's leaders with a compelling argument about the business val...

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10243/a cdos guide to customer intelligence

Sponsored by: Informatic Published By: Research Desk Released: Jan 07, 2021

Sweeping digital strategies have transformed marketing and are helping businesses improve customer experience. Customers now actively select companies based on how well the company anticipates their w...

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reimagining customer experience with fujitsu

Sponsored by: Fujitsu Published By: Research Desk Released: Jan 06, 2021

Customer expectations are entirely reshaping the business landscape. With each app they download and business they buy from, customers now expect a perfect mix of efficiency, convenience, and perso...

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5g optimization and data science challenge

Sponsored by: OmniSci Published By: Research Desk Released: Dec 29, 2020

Providing telco analysts and data scientists with the right tools to quickly act on 5G and big data, is one of the best 5G investments and enables telcos to deliver the new world of wireless that we a...

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build your experience: accelerate customer connections

Sponsored by: 8X8 Published By: Research Desk Released: Dec 13, 2020

It’s time to reimagine how you connect with customers and embrace a digitalfirst world. This eBook will give you a step-by-step guide to build and customize your customer experience using transfo...

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451 research: the right observability tool improves customer experience, and the bottom li...

Sponsored by: Splunk Published By: Research Desk Released: Dec 07, 2020

Application performance has always been important. Uncertain market conditions and the accelerated shift to digital business have elevated performance to be a top imperative for most organizations. Su...

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technology industry roundtable

Sponsored by: Snowflake Published By: Research Desk Released: Dec 07, 2020

With the advent of cloud technology, subscription pricing models, and increased competition, hardware, software, and SaaS companies all have doubled down on their investments in the customer experienc...

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5 ways to stay ahead of the competition

Sponsored by: Podium Published By: Research Desk Released: Dec 04, 2020

5 Ways to Stay Ahead of the Competition How Businesses Can Adapt to Changing Customer Expectations Post-COVID-19 Customer Expectations have changed. Consumers crave experiences that are bot...

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the local business guide to digital transformation

Sponsored by: Podium Published By: Research Desk Released: Dec 04, 2020

The Local Business Guide to Digital Transformation 7 critical touch points you can take online Today's consumer wants digital-first interactions with businesses, who haven't accommodated them ...

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