Customer Experience Whitepapers

build a better omnichannel experience

Sponsored by: Adobe Published By: Research Desk Released: Jul 16, 2021

Eight out of 10 B2B companies say that an omnichannel strategy is critical to their future success.1 What is omnichannel commerce? If you sell through stores, distributors, marketplaces like Amazon or...

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digital supply chain summit

Sponsored by: Google Published By: Research Desk Released: Jul 14, 2021

Learn from your industry peers on how they are delivering exceptional customer experience, building resilient and sustainable supply chains, and running processes autonomously by leveraging the cloud....

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digital supply chain summit

Sponsored by: Google Published By: Research Desk Released: Jul 14, 2021

Learn from your industry peers on how they are delivering exceptional customer experience, building resilient and sustainable supply chains, and running processes autonomously by leveraging the cloud....

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state farm: why customer experience matters more than ever

Sponsored by: Medallia Published By: Research Desk Released: Jul 09, 2021

The insurance industry and customer expectations are continuously evolving. It’s important, now more than ever, to support the needs of your customers. Join State Farm’s CFO and CDO, Jon Farney an...

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how rent-a- center increased sales by focusing on customer experience

Sponsored by: Medallia Published By: Research Desk Released: Jul 09, 2021

With over 2,400 stores in the US, Puerto Rico, and Mexico, Rent-A-Center employs over 17,000 people who serve more than one million customers. The company puts the buying power in their customers’ h...

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the lego group drives continuous improvement using feedback

Sponsored by: Medallia Published By: Research Desk Released: Jul 09, 2021

The LEGO Group uses the Medallia platform to closely measure customer experience and react quickly with intelligent action. Thousands of employees of The LEGO Group across multiple business areas use ...

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3 steps to winning with customer experience

Sponsored by: Medallia Published By: Research Desk Released: Jul 09, 2021

How to navigate through the winds of change Customer experience is fundamentally shifting how patients approach their care and the way physicians and pharmacists adapt to meet those needs Read m...

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the why, how and so-what of inventory visibility

Sponsored by: Google Published By: Research Desk Released: Jun 22, 2021

Retailers’ top customer experience and operational excellence use cases all rely on inventory visibility. In this report: Findings from Incisiv’s global survey of retailers on supply chain pr...

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transform customer engagement when it counts the most: a game- changing approach leveragin...

Sponsored by: Avaya Published By: Research Desk Released: Jun 01, 2021

The advent of new technology tools and solutions, as well as the maturation of older ones, has given rise to new capabilities for customer service. The contact center industry has entered a new era, w...

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transform customer engagement when it counts the most: a game- changing approach leveragin...

Sponsored by: Avaya Published By: Research Desk Released: Jun 01, 2021

The advent of new technology tools and solutions, as well as the maturation of older ones, has given rise to new capabilities for customer service. The contact center industry has entered a new era, w...

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