Customer Experience Whitepapers

conversational ai for consumer goods: embracing a new era of customer experience

Sponsored by: Cognigy Published By: Research Desk Released: Feb 01, 2022

Download your free whitepaper and learn how to enhance your customer experience The consumer packaged goods (CPG) industry is rapidly evolving and innovating to meet consumers’ new and heightened...

Read more

prominent retailer puts customer experience first, leading to record-breaking profits

Sponsored by: 8X8 Published By: Research Desk Released: Jan 18, 2022

With the huge increase in customer contacts during the pandemic, Halfords has been working to ensure that it can provide customers with the best possible customer experience. Halfords chose a compr...

Read more

7 dinge, die sie über die kennwortlose authentifizierung wissen sollten

Sponsored by: Auth0 Published By: Research Desk Released: Jan 06, 2022

Die kennwortlose Authentifizierung kann große unternehmensweite Vorteile bieten. Doch was bedeutet „passwortlos“ und wie kann es ein nahtloses Kundenerlebnis schaffen? Durch die Eliminierung v...

Read more

a marketer’s guide to customer experience

Sponsored by: Informatica Published By: Research Desk Released: Nov 10, 2021

Using Modern Data to Bring Your Customer Into Focus Delivering relevant, timely, personalized customer experiences is no longer just a competitive advantage – it's expected. But many marketers st...

Read more

o’reilly – data governance: the definitive guide

Sponsored by: Hitachi Published By: Research Desk Released: Oct 14, 2021

Through good data governance, you can inspire customer trust, enable your organization to identify business efficiencies, generate, more competitive offerings, and improve customer experience. In t...

Read more

how to modernize hadoop in three steps

Sponsored by: Hitachi Published By: Research Desk Released: Oct 14, 2021

Modernizing your Hadoop technology will help reduce the cost and size of existing data lakes, improve the customer experience by understanding existing data and identify which data should move to obje...

Read more

3.8 power superior customer experience with an intelligent data catalog

Sponsored by: Informatica Published By: Research Desk Released: Sep 27, 2021

Find out how to unlock the context of your member and patient data by creating a single trusted view of all your data. Learn why a data catalog is key to getting deeper insights into your data to incr...

Read more

making sense of digital experience monitoring solutions

Sponsored by: Splunk Published By: Research Desk Released: Sep 17, 2021

As customers increasingly rely on web services, speed and dependability are crucial for their online experience — and your bottom line. With digital experience monitoring (DEM), your organization ca...

Read more

flashpoint: subscription billing and revenue management capabilities

Sponsored by: Oracle Published By: Research Desk Released: Sep 15, 2021

Due to the continous engagement of customers throughout the as-a-service offering life cycle, and based on each customer’s subscription term, the billing operations team has insights on how customer...

Read more

supercharge your it monitoring

Sponsored by: Splunk Published By: Research Desk Released: Aug 25, 2021

With the Three Pillars of Observability Get the most from your data with metrics, traces and logs. You may already be using observability tools, or are considering the best way t...

Read more