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Customer Experience
Customer Experience Whitepapers
the total economic impact of adobe acrobat sign
Sponsored by:
Adobe
Published By:
Research Desk
Released:
Mar 29, 2022
Over the past two years, businesses accelerated efforts to digitize operations to accommodate remote interactions with customers and employees, offering services anywhere, at any time. Critical to ope...
Read more
business user’s guide to data- driven cx
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Mar 17, 2022
This guide helps you: Leverage data to create more personalized experiences Smooth gaps to orchestrate fluid customer journeys Apply AI and automation to improve operations Disjointed customer jour...
Read more
govloop research brief – improving cx in your agency through contact center moderniz...
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Mar 14, 2022
There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless...
Read more
cx reality check 2021: momentum interrupted
Sponsored by:
247 Ai
Published By:
Research Desk
Released:
Feb 20, 2022
For the second consecutive year, we conducted a study to examine the differences between what businesses thought about the customer experience they delivered and what customers experienced. The last y...
Read more
how retailers can stay local and offer nationwide shipping
Sponsored by:
SpotOn
Published By:
Research Desk
Released:
Feb 18, 2022
The standards for a best-in-class customer experience have shifted significantly, especially over the last two years due to the rise of nationwide shipping. Price has always been important to consu...
Read more
unleashing the power of ai and super agents to transform customer experience
Sponsored by:
247 Ai
Published By:
Research Desk
Released:
Feb 15, 2022
While some people may fear AI will replace humans, the fact is that there will always be interactions that require the empathy and intuitive problem-solving skills of an agent. What’s inside: ...
Read more
what is conversational ai?
Sponsored by:
247 Ai
Published By:
Research Desk
Released:
Feb 14, 2022
Educating yourself about conversational AI, terminology and best practices is the first step towards creating exceptional customer experiences. Our Conversational AI hub provides knowledge and insight...
Read more
everest group peak matrix® for conversational ai technology vendors 2021
Sponsored by:
247 Ai
Published By:
Research Desk
Released:
Feb 14, 2022
[24]7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services, announced today that Everest Group has positioned the organization in the Leader section of the PEAK M...
Read more
columbia sportswear enhances customer service, cuts costs with chatbot technology
Sponsored by:
247 Ai
Published By:
Research Desk
Released:
Feb 14, 2022
Columbia Sportswear is on a mission to provide highly available, omnichannel support to its very engaged customer base. Gerry Woodbury, Columbia’s director of customer care, knew that a customer exp...
Read more
unlocking exceptional customer service in the insurance industry with conversational ai
Sponsored by:
Cognigy
Published By:
Research Desk
Released:
Feb 01, 2022
Download your free whitepaper and learn how to enhance your customer experience The way insurance is marketed, underwritten, and sold is changing swiftly. Thanks to the Internet of Things, data is ...
Read more
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