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Customer Experience
Customer Experience Whitepapers
16 ways to capture and capitalize on customer insights
Sponsored by:
Qualtrics
Published By:
Research Desk
Released:
Feb 15, 2019
The customer experience isn’t about a single ‘wow’ moment - in fact, it’s the culmination of several interactions with your brand. Understanding each stage of the customer journey helps you ma...
Read more
how content services deliver outstanding customer experiences
Sponsored by:
BOX
Published By:
Research Desk
Released:
Jan 23, 2019
The eBook focuses on 3 scenarios that cover the vast majority of use cases for how development teams build content-centric apps....
Read more
the future banking ecosystem: evolution and innovation in the digital era
Sponsored by:
Microsoft
Published By:
Research Desk
Released:
Jan 15, 2019
For financial services organizations, success in the coming decade depends on how well they transform “business as usual” with technology to create new value, becoming indispensable partners in in...
Read more
7 tried and tested conversion strategies for auto retailers
Sponsored by:
TrustPilot
Published By:
Research Desk
Released:
Jan 14, 2019
Converting visitors into buyers is always a top priority. Unfortunately, boosting conversion rates is easier said than done with shopping cart abandonment running rampant. Leaving many online auto ...
Read more
5 daunting sales and marketing gaps and how to overcome them
Sponsored by:
Microsoft
Published By:
Research Desk
Released:
Jan 08, 2019
Learn about the five gaps that could be costing you time, customers and profit in this digital eBook. Discover how to close those gaps and transform your people, process and technology to better serv...
Read more
digital transformation in sales: evolving the art of customer engagement
Sponsored by:
Microsoft
Published By:
Research Desk
Released:
Jan 08, 2019
Evolve the art of customer engagement Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.??Advance beyond agent product...
Read more
winning with a hyper collaboration strategy
Sponsored by:
Salesforce
Published By:
Research Desk
Released:
Jan 04, 2019
The way people work and communicate is changing dramatically, and many businesses are struggling to keep up. Workers want new, state-of-the-art technology while customers demand innovative solutions t...
Read more
forrester – cios need to take the lead on ai for transformational outcomes across th...
Sponsored by:
Forrester
Published By:
Research Desk
Released:
Jan 04, 2019
Artificial Intelligence (AI) is helping deliver revenue growth with better customer experiences, increasing innovation, and improving operational effectiveness. However, most firms are just getting st...
Read more
6 tips for building a thriving help center
Sponsored by:
Zendesk
Published By:
Research Desk
Released:
Jan 04, 2019
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customer...
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the business impact of investing in experience
Sponsored by:
Adobe
Published By:
Research Desk
Released:
Jan 03, 2019
Customer experience has quickly moved from competitive differentiator to business imperative. In a world where the answer to almost any question is at our fingertips, where AI is becoming a part of ev...
Read more
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