Customer Experience Whitepapers

16 ways to capture and capitalize on customer insights

Sponsored by: Qualtrics Published By: Research Desk Released: Feb 15, 2019

The customer experience isn’t about a single ‘wow’ moment - in fact, it’s the culmination of several interactions with your brand. Understanding each stage of the customer journey helps you ma...

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how content services deliver outstanding customer experiences

Sponsored by: BOX Published By: Research Desk Released: Jan 23, 2019

The eBook focuses on 3 scenarios that cover the vast majority of use cases for how development teams build content-centric apps....

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the future banking ecosystem: evolution and innovation in the digital era

Sponsored by: Microsoft Published By: Research Desk Released: Jan 15, 2019

For financial services organizations, success in the coming decade depends on how well they transform “business as usual” with technology to create new value, becoming indispensable partners in in...

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7 tried and tested conversion strategies for auto retailers

Sponsored by: TrustPilot Published By: Research Desk Released: Jan 14, 2019

Converting visitors into buyers is always a top priority. Unfortunately, boosting conversion rates is easier said than done with shopping cart abandonment running rampant. Leaving many online auto ...

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5 daunting sales and marketing gaps and how to overcome them

Sponsored by: Microsoft Published By: Research Desk Released: Jan 08, 2019

Learn about the five gaps that could be costing you time, customers and profit in this digital eBook. Discover how to close those gaps and transform your people, process and technology to better serv...

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digital transformation in sales: evolving the art of customer engagement

Sponsored by: Microsoft Published By: Research Desk Released: Jan 08, 2019

Evolve the art of customer engagement Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.??Advance beyond agent product...

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winning with a hyper collaboration strategy

Sponsored by: Salesforce Published By: Research Desk Released: Jan 04, 2019

The way people work and communicate is changing dramatically, and many businesses are struggling to keep up. Workers want new, state-of-the-art technology while customers demand innovative solutions t...

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forrester – cios need to take the lead on ai for transformational outcomes across th...

Sponsored by: Forrester Published By: Research Desk Released: Jan 04, 2019

Artificial Intelligence (AI) is helping deliver revenue growth with better customer experiences, increasing innovation, and improving operational effectiveness. However, most firms are just getting st...

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6 tips for building a thriving help center

Sponsored by: Zendesk Published By: Research Desk Released: Jan 04, 2019

Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customer...

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the business impact of investing in experience

Sponsored by: Adobe Published By: Research Desk Released: Jan 03, 2019

Customer experience has quickly moved from competitive differentiator to business imperative. In a world where the answer to almost any question is at our fingertips, where AI is becoming a part of ev...

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