Customer Experience Whitepapers

how smart businesses use data to empower the entire organization

Sponsored by: Adobe Published By: Research Desk Released: Aug 26, 2019

Data is a company’s most valuable asset. Just look at Forbes’ World’s Most Value Brands list. No longer is a company’s worth evaluated by its tangible assets — data has changed all of that. ...

Read more

how to select the right cms

Sponsored by: Adobe Published By: Research Desk Released: Aug 26, 2019

An excellent CMS solution provides your business with the flexibility to grow into a broad experience delivery platform. It should enable your business to scale and add new capabilities as it grows, a...

Read more

iot connectivity and customer experience

Sponsored by: ARM Published By: Research Desk Released: Aug 14, 2019

Guidance for Retailers and amp; Solution Providers Learn more about how IoT connectivity already plays a key role in delivering increased personalisation and convenience to customers by creating a...

Read more

recovery readiness: digital-transformation whos minding the data store

Sponsored by: Commvault Published By: Research Desk Released: Aug 02, 2019

Enterprises are moving along on the path to digital transformation. They're fitting together all the pieces that make up a digital business - improved analytics, scalable architecture, automation, and...

Read more

how to manage customer journeys optimizing customer experience across touchpoints and chan...

Sponsored by: Usermind Published By: Research Desk Released: Jul 18, 2019

Consumers today demand experiences that are digital, on-demand, seamlessly Omni channel and personalized. But in order to deliver on these expectations, enterprises need to overcome a variety of organ...

Read more

3 organizational structures to consider for experience-led transformation

Sponsored by: Usermind Published By: Research Desk Released: Jul 18, 2019

Customers have changed the way they research,interact with, and buy from companies. That’s why it’s critical to understand how to reach your customers at the optimal moment, with the right messagi...

Read more

diversity in the digital workplace

Sponsored by: Nice Published By: Research Desk Released: Jul 15, 2019

Robotic Process Automation (RPA) is here to stay, and organizations who embrace and integrate an intelligent robotic workforce into the workplace have the potential to catapult themselves into the dig...

Read more

how to end ivr horrors

Sponsored by: Vonage Published By: Research Desk Released: Jun 12, 2019

Who among us has not recoiled before the horror of a terrible Interactive Voice Response (IVR) experience? IVR technology was created to save businesses money, but it has mutated into a timesucking, c...

Read more

eliminate business service outages by moving to service-aware it operations

Sponsored by: Servicenow Published By: Research Desk Released: Jun 11, 2019

A single outage can be the thread that causes business services to unravel. Can you quickly identify the root cause of an outage and its impact on your business? See how ServiceNow helps customers sea...

Read more

personality matters – 4 ways to improve business outcomes in the contact center

Sponsored by: Nice Published By: Research Desk Released: May 30, 2019

In the experience economy, every interaction with your customers matters. Do you have technology in place to connect customers with employees in a way that improves every experience? Are you ready to ...

Read more