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Customer Experience
Customer Experience Whitepapers
the cx value chain
Sponsored by:
Verint
Published By:
Research Desk
Released:
Nov 06, 2019
Struggles with customer experience (CX) complexity and stagnation usually stem from one thing—a fragmented approach. A business would never create five departments to develop products in isolation f...
Read more
committed to customers – going beyond the shopping cart
Sponsored by:
Hexaware
Published By:
Research Desk
Released:
Nov 05, 2019
With customers making purchase decisions in just a few clicks, online retailers need to provide an extensive range of services like replacement guarantees, scheduled on-time deliveries, attractive dis...
Read more
how to win the fulfillment arms race
Sponsored by:
Radial
Published By:
Research Desk
Released:
Oct 16, 2019
Need-it-now consumers are driving retailers’ sales at an increasingly high rate, and they have specific expectations when it comes to influencing them to click the “buy” button. While product pr...
Read more
draw up deep waters: 7 steps to creating a customer-first culture
Sponsored by:
Adobe
Published By:
Research Desk
Released:
Oct 14, 2019
In order to succeed in today’s digital world, you need to “draw up” the data that makes those assets most useful to your customers, creating “customer-first” experiences that put their needs...
Read more
7 requirements of a next generation dam 2018
Sponsored by:
Adobe
Published By:
Research Desk
Released:
Oct 14, 2019
A next generation DAM can meet today’s overwhelming content demands and avoid a rupture in the customer experience. The number of digital assets required to support all the digital experiences th...
Read more
technologists — and the business — must execute at the speed of devops
Sponsored by:
Pluralsight
Published By:
Research Desk
Released:
Sep 25, 2019
intermediate organizations have the basics well in hand. They’ve broken down silos, institutionalized customer centricity, and built a foundation of agile processes. However, to advance, cios and ot...
Read more
the state of personalization today
Sponsored by:
Acquia
Published By:
Research Desk
Released:
Sep 18, 2019
No matter the industry, every organization wants to deliver a better experience for their customers. In order to address the customer experience challenge, organizations are turning to technology. ...
Read more
modern incident response: the definitive guide
Sponsored by:
Pagerduty
Published By:
Research Desk
Released:
Sep 05, 2019
To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in ...
Read more
forrester wave: customer analytics solutions
Sponsored by:
Adobe
Published By:
Research Desk
Released:
Aug 26, 2019
Forrester names Adobe as a Leader in customer analytics, according to the Forrester Wave: Customer Analytics Solutions, Q2 2018 report. • We’re a Leader. But we won’t stop there. Adobe Analyt...
Read more
winning with superior customer experiences
Sponsored by:
Adobe
Published By:
Research Desk
Released:
Aug 26, 2019
Across every industry, many of the world's best and fastest-growing brands are using Adobe Experience Manager to deliver personalised content accurately and on time. 86% of buyers will pay more for...
Read more
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