Customer Experience Whitepapers

simplifying the customer experience

Sponsored by: National General Published By: Research Desk Released: Dec 05, 2019

In today’s fast-paced mortgage industry, customers expect immediate, accurate responses and access to a variety of technology-based options to interact with their servicer. Most servicers outsource ...

Read more

streamlining the customer experience

Sponsored by: Oracle Published By: Research Desk Released: Nov 22, 2019

Enhance your Customer Experience Delivery Let’s just get to the core of the issue: The customer experience (CX) is broken. Legacy technology is way behind and it creates a distorted view of the cust...

Read more

transforming the shopping experience

Sponsored by: Intel Published By: Research Desk Released: Nov 21, 2019

Help your customers turn stores into the retail experience of tomorrow with proven, tested and scalable solutions that accelerate retail transformation....

Read more

customer experience in the digital world: high-tech and manufacturing

Sponsored by: Oracle Published By: Research Desk Released: Nov 19, 2019

The arrival of a “fourth industrial revolution” has changed everything in high-tech and manufacturing (HTM)—from the way products are manufactured to the way they’re serviced and sold. In t...

Read more

utilities report: dual innovation in the field

Sponsored by: Oracle Published By: Research Desk Released: Nov 19, 2019

In this report, 114 utilities professionals across the world were surveyed to explore their current relationships with innovative technology and how they plan to use it to deliver exceptional customer...

Read more

perry ellis drives brand loyalty

Sponsored by: Oracle Published By: Research Desk Released: Nov 19, 2019

A real-life example of how a customer experience platform built for retail makes all the difference in achieving successful business results....

Read more

customer experience in the digital world: consumer goods and retail

Sponsored by: Oracle Published By: Research Desk Released: Nov 19, 2019

Today’s lightning-paced digital retail world means shoppers have more power than ever, and they want what they want NOW. Is your ecommerce strategy designed to deliver the best customer experience? ...

Read more

infographic: are you missing the critical link in the customer experience chain?

Sponsored by: Lenovo Published By: Research Desk Released: Nov 19, 2019

All businesses make constant eorts today to improve their customer experience (CX) to drive revenue and profitability. There is, however, one vital link in the chain that is often ignored strong emplo...

Read more

tsia: the future of support interactions

Sponsored by: LogMeIn Published By: Research Desk Released: Nov 15, 2019

What can support organizations do today in preparation to meet and exceed future customer expectations? As customer experience evolves, support interactions need to be persistent, personalized, and...

Read more

automotive digital edge playbook

Sponsored by: Equinix Published By: Research Desk Released: Nov 12, 2019

This playbook outlines how automotive industry leaders can deliver digital and connected car capabilities through greater collaboration with supply chain partners, business ecosystems and customers. ...

Read more