customer expectations Whitepapers

building better experiences (and bigger profits)

Sponsored by: Adobe Published By: Research Desk Released: Jan 15, 2021

Customer expectations are evolving fast in the B2B market. Long-term growth requires investment in the future, and seamless and intuitive customer experiences are the future of B2B sales. View the gui...

Read more

addressing market uncertainty through open source

Sponsored by: IBM Published By: Research Desk Released: Dec 17, 2020

In these unprecedented times of disruption and uncertainty, the only way to be prepared is ensure you are flexible and are able to respond to changing conditions and innovate quickly. Leveraging Cloud...

Read more

5 ways to stay ahead of the competition

Sponsored by: Podium Published By: Research Desk Released: Dec 04, 2020

5 Ways to Stay Ahead of the Competition How Businesses Can Adapt to Changing Customer Expectations Post-COVID-19 Customer Expectations have changed. Consumers crave experiences that are bot...

Read more

2020 online behaviors and expectations index

Sponsored by: AB/Moxie Published By: Research Desk Released: Nov 13, 2020

Since COVID-19, consumers are turning to online sites for banking and insurance needs 33% more often. And they have clear expectations about what matters most in their online experience, and which com...

Read more

Read more

addressing market uncertainty through open source

Sponsored by: IBM Published By: Research Desk Released: Jul 31, 2020

In these unprecedented times of disruption and uncertainty, the only way to be prepared is ensure you are flexible and are able to respond to changing conditions and innovate quickly. Leveraging Cloud...

Read more

the guide to modern customer communication

Sponsored by: Podium Published By: Research Desk Released: Jun 17, 2020

People interact differently with businesses than they did five years ago even one year ago. Things are changing so rapidly, it’s important to keep up to date on customer expectations and demands, es...

Read more

how apis power digital transformation for energy and utilities

Sponsored by: MuleSoft Published By: Research Desk Released: May 20, 2020

The energy and utilities industries are undergoing a dramatic shift driven by rising stakeholder and customer expectations, increasing economic and political uncertainty, and emerging new technologies...

Read more

state of the connected customer

Sponsored by: Salesforce Published By: Research Desk Released: Apr 29, 2020

Salesforce Research surveyed 7,037 global consumers and business buyers to discover: What defines the connected customer? What are their unique preferences and expectation of companies? How...

Read more

become the responsive bank: how customer obsessed are you?

Sponsored by: Bizagi Published By: Research Desk Released: Apr 18, 2020

85% of financial services professionals believe that responding faster to customer expectations is an urgent need for the business. And today's customers like to interact with their bank as one entity...

Read more