Customer centricity Whitepapers

finacle connect – a coffee table read on ‘reimagining customer journeys for the digita...

Sponsored by: Infosys Finacle Published By: Research Desk Released: Mar 13, 2020

It is the age of the empowered customer. Evolving customer expectations and rapid technological change are continually resetting the rules of business. And while the customer’s mind continues to be ...

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customer centricity: a key priority across all lines of business

Sponsored by: Microsoft Published By: Research Desk Released: Jan 14, 2020

Customer experience is expected to overtake price and product as the key brand differentiator by 2020. Get ahead of the competition now by personalizing your organization’s customer experience strat...

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5 ways to change a toxic call center environment

Sponsored by: RingCentral Published By: Research Desk Released: Dec 23, 2019

No matter who you talk to, everyone agrees: a toxic call center is hurtful to customers, employees, and your bottom line. When customers call in, they’re hoping to connect with an actively engaged t...

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incident management in the age of customer-centricity

Sponsored by: XMatters Published By: Research Desk Released: Dec 05, 2019

Providing a superior digital customer experience is a critical component of business success for technology and digital service providers. But an enjoyable, effective, and reliable customer experience...

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451: seeking digital transformation? eight essentials for hybrid it

Sponsored by: 451 Research Published By: Research Desk Released: Jan 15, 2019

How do we bring the traditional, on-premises enterprise system and public clouds closer together to realize the full value of a true hybrid IT solution? This paper seeks to answer that question by ide...

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