CRM Whitepapers

the evolution of real-time customer engagement

Sponsored by: IAdvize Published By: Research Desk Released: Feb 06, 2019

You may use Live Chat, but do you use it well? Researchscape International recently conducted a survey about consumer experiences with Live Chat. It turns out only 3 out of 10 online shoppers say...

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dx: why your cx can’t retain enough customers

Sponsored by: Idio Software Published By: Research Desk Released: Feb 04, 2019

Are your customers getting a seamless experience across all your CX channels? For too many companies, the answer is no. If your web content management system isn’t properly integrated with your o...

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savvy sales leaders guide

Sponsored by: Microsoft Published By: Research Desk Released: Jan 23, 2019

"Help your sellers work smarter and build stronger relationships Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals, productivity tools and social net...

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pushing less paper: how smart document capture and processing can streamline insurance bus...

Sponsored by: Epson Published By: Research Desk Released: Jan 21, 2019

Since the earliest days of the industry, insurance companies have faced a never-ending struggle: processing the voluminous amount of paperwork that underwriting, claims, and compliance require. But th...

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2017 global state of customer service reports

Sponsored by: Microsoft Published By: Research Desk Released: Jan 16, 2019

Develop customer relationships and reduce costs Effective field service management teams improve technician productivity and customer satisfaction rates. Greater automation, faster inventory manageme...

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five ways to keep employees engaged & productive

Sponsored by: Microsoft Published By: Research Desk Released: Jan 16, 2019

Develop customer relationships and reduce costs Effective field service management teams improve technician productivity and customer satisfaction rates. Greater automation, faster inventory man...

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unifying financials and inventory

Sponsored by: Oracle + Netsuite Published By: Research Desk Released: Jan 15, 2019

As a starter system, QuickBooks is a logical and economical choice. At a high level, QuickBooks provides the basic functionality any business needs in a financial management system: enabling the manag...

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digital transformation :why financial services companies are adopting a suite approach to ...

Sponsored by: Oracle + Netsuite Published By: Research Desk Released: Jan 15, 2019

As the pace of change continues to accelerate in the financial services industry, digital transformation has become a key strategic initiative for staying ahead of the curve. In the face of fierce com...

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1 in 3 marketers say getting attention is their top challenge

Sponsored by: SurveyMonkey Published By: Research Desk Released: Jan 15, 2019

What can you do to breakthrough? How to get the right type of attention How to steer clear of the wrong type of attention Help people fall in love with your brand As a marketer, you want...

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trends in the cost of web application & denial of service attacks

Sponsored by: Sitecore Published By: Research Desk Released: Jan 15, 2019

We are pleased to present the Cost of Web Application and Denial of Service Attacks: The purpose of this research is to understand changes in the cost and consequences of web application and denial ...

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