Contact center-as-a-service Whitepapers

2021 gartner® magic quadrant™ for contact center as a service

Sponsored by: Genesys Published By: Research Desk Released: Mar 14, 2022

Genesys was proud to be named a leader in the 2021 Gartner CCaaS Magic Quadrant report. Working together with our customers, we’re enabling organizations of all sizes to deliver the kind of empathet...

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2021 gartner® magic quadrant™ for contact center as a service

Sponsored by: Genesys Published By: Research Desk Released: Dec 02, 2021

Genesys was proud to be named a leader in the 2021 Gartner CCaaS Magic Quadrant report. Working together with our customers, we’re enabling organizations of all sizes to deliver the kind of empathet...

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avaya onecloud™ ccaas

Sponsored by: Avaya Published By: Research Desk Released: Jun 01, 2021

Avaya OneCloud Contact Center as a Service (CCaaS) is a hassle-free, always-on contact center that delivers a comprehensive, integrated, and open CCaaS architecture with scalability, security and in-d...

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avaya onecloud™ ccaas

Sponsored by: Avaya Published By: Research Desk Released: Jun 01, 2021

Avaya OneCloud Contact Center as a Service (CCaaS) is a hassle-free, always-on contact center that delivers a comprehensive, integrated, and open CCaaS architecture with scalability, security and in-d...

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cloud contact center: delivering an all-in-one customer experience

Sponsored by: Vonage Published By: Research Desk Released: Jun 12, 2019

In a recent survey of 205 enterprise IT professionals, No Jitter found that nearly 60% of respondent organizations use cloud communications, with more than half of those respondents doing so for both ...

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