Contact Center Archives | SaaS Demand

Secure and optimize your contact center with ChromeOS

secure and optimize your contact center with chromeos

Published By: Research Desk Released: Apr 17, 2023

Learn how ChromeOS helped these businesses shift their sales and customer support teams remote while creating a collaborative environment, boosting security and productivity while still providing the ...

Everest Group PEAK Matrix® for Conversational AI Technology Vendors 2021

everest group peak matrix® for conversational ai technology vendors 2021

Published By: Research Desk Released: Feb 14, 2022

[24]7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services, announced today that Everest Group has positioned the organization in the Leader section of the PEAK M...

Amazon Connect TEI

amazon connect tei

Published By: Research Desk Released: May 12, 2021

Amazon Connect TEI Few things are more complex—or expensive—than running a contact center. A new study by Forrester Research discovered that moving to Amazon Connect from a legacy clo...

Proactively address issues to create superior customer experiences

proactively address issues to create superior customer experiences

Published By: Research Desk Released: Jan 08, 2021

Proactive customer service reduces contact center volumes and results in a better customer experience. Instead of learning about problems from your customers, you can get ahead of issues. See how five...

CCW Market Study – Future of the Contact Center: A Forecast

ccw market study – future of the contact center: a forecast

Published By: Research Desk Released: Jan 08, 2021

See how leaders are changing the contact center, both strategically and tactically, following the events of 2020. This report uncovers the specific challenges companies face as they transform remote w...

Reinventing the Contact Center

reinventing the contact center

Published By: Research Desk Released: Aug 01, 2020

Some contact centers have already deployed virtual agents and are thus better able to adjust quickly to changes in volume and new customer concerns. They can immediately scale operations to handle una...

Contact Center 2.0: The Rise of Collaborative Contact Centers

contact center 2.0: the rise of collaborative contact centers

Published By: Research Desk Released: Dec 23, 2019

Altimeter’s Brian Solis discusses the evolution of Contact Center 2.0, an integrated approach to UCaaS that brings experts and agents together to deliver modern, real-time customer experiences....

The Total Economic Impact™ Of RingCentral Contact Center

the total economic impact™ of ringcentral contact center

Published By: Research Desk Released: Dec 23, 2019

RingCentral Contact Center is an omnichannel and collaborative cloudbased contact center platform. It helps organizations deliver a better customer experience and improve agents’ productivity and wo...

Transforming the Member Experience Starting with Your Contact Center

transforming the member experience starting with your contact center

Published By: Research Desk Released: Oct 08, 2019

Blaze new trails with proactive member service at scale. Check out this e-book focused on transforming the member experience: Simplify call centers to improve customer and agent experience Con...

A Practical Guide to AI in the Contact Center

a practical guide to ai in the contact center

Published By: Research Desk Released: Sep 23, 2019

Are you interested in how artificial intelligence (AI) might impact your contact center? The hype cycle for AI is nearing its peak. But before you rush to deploy an AI tool, let’s separate fact f...

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