Business Value Whitepapers

forrester study: business value of servicenow customer service management

Sponsored by: ServiceNow Published By: Research Desk Released: Apr 21, 2020

A Study to Measure Cost Savings and Business Benefits. This Forrester Total Economic Impact™ (TEI) study is based on four interviews with ServiceNow Customer Service Management customers. It prov...

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a 3 step guide to insurance transformation

Sponsored by: Mulesoft Published By: Research Desk Released: Jan 04, 2020

The insurance industry is operating in an age of radical disruption. Traditional insurers are no longer safe, with insurtechs challenging incumbents to rethink their business and operating models. ...

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the business value of hybrid cloud with vmware

Sponsored by: VMware Published By: Research Desk Released: Dec 09, 2019

IDC spoke with organizations that have deployed enterprise applications in a VMware Hybrid Cloud environment to understand the impact on their IT and business operations. Download the full report to d...

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itsm whitepaper

Sponsored by: Atlassian Published By: Research Desk Released: Jun 06, 2019

IT teams are switching to leaner, more agile approaches that value ease of use, collaboration, and knowledge sharing over complex, inflexible workflows. Applying lean and agile principles to ITSM can ...

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nice wfm 7.0: understanding the business value and roi

Sponsored by: Nice Published By: Research Desk Released: Mar 29, 2019

Forecasting is the foundation of efficiency Reliable forecasting is the cornerstone of modern workforce management. Unreliable forecasts that fail to accurately model the conditions of a contact ce...

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delivering business value with digital transformation

Sponsored by: Capriza Published By: Research Desk Released: Feb 28, 2019

The ability to remove the complexity of your business processes and systems is here. Mobility offers people the ability to complete any needed task in a minute’s time, wherever they are, on any devi...

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automated it service delivery drives it ( information technology) transformation and busin...

Sponsored by: Dell + Intel Published By: Research Desk Released: Feb 25, 2019

A company that transforms its IT infrastructure no longer has to rely on rigid, manual, siloed, legacy technologies. It sees a boost in IT operational speed, efficiency, scale, and cost effectiveness�...

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research proves it transformation’s persistent link to agility, innovation, and busi...

Sponsored by: Dell + Intel Published By: Research Desk Released: Feb 22, 2019

IT Transformation is the act of modernizing and automating information technology systems and software holistically to improve IT operations and refine relevant business processes. It’s a major ende...

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maximizing your roi from microsoft 365 enterprise with microsoft surface

Sponsored by: Microsoft Published By: Research Desk Released: Jan 14, 2019

To rapidly innovate, better serve customers, and engage workers, organizations across the globe are using technology-driven solutions that improve information sharing, enhance teamwork, accelerate dec...

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automated it service delivery drives it transformation and business value

Sponsored by: Dell Published By: Research Desk Released: Jan 11, 2019

A company that transforms its IT infrastructure no longer has to rely on rigid, manual, siloed, legacy technologies. It sees a boost in IT operational speed, efficiency, scale, and cost effectiveness�...

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