Banking Whitepapers

analysis of banking live customer service requests from an ai perspective

Sponsored by: AB Finn Published By: Research Desk Released: Oct 15, 2020

Each year, banks invest billions of dollars in digital customer experiences, with the objective of enticing more customers to engage digitally for all their banking needs. Among the desired benefits a...

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next generation esignatures: solutions for banking

Sponsored by: AB Lightico Published By: Research Desk Released: Oct 13, 2020

eSignatures have become an increasingly common part of banking processes, both for onboarding and ongoing services. Yet a lot has changed in the 20 years since the eSignature gained official legal sta...

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competing with the giants

Sponsored by: AB Finastra Published By: Research Desk Released: Aug 29, 2020

It’s not easy to move like the big guys, It is not often that huge institutions move faster than their smaller counterparts, but when it comes to banks in the digital age, this is exactly the cas...

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bloxone™ threat defense for banking and financial services

Sponsored by: Infoblox Published By: Research Desk Released: Jul 28, 2020

The banking and financial services industry has almost always been one of the top three targets for cybercriminals. In 2019 the financial services industry remained the most targeted sector in the Uni...

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connected conversations: how ai and chatbots are making financial services more human

Sponsored by: LogMeIn Published By: Research Desk Released: Jun 18, 2020

Today’s banking customer has strong opinions about their banking experience. “The Amazon Effect” has raised consumer expectations exponentially. A consistent, personal, and relevant experience i...

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athena rpa case study: employee on-boarding

Sponsored by: Athena Global Published By: Research Desk Released: Dec 04, 2019

A large bank wanted to automate their existing employee on-boarding process and improve the engagement experience. Challenges: With the plethora of activities involved in the employee on-boa...

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athena rpa case study: card cancellation

Sponsored by: Athena Global Published By: Research Desk Released: Dec 04, 2019

The Commercial Banking Group (CBG) of a leading bank wanted to automate the task of cancelling debit and/or credit card upon receiving a request from the customer. Challenges: Bank offered diffe...

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the cognitive bank: redefining banks and banking

Sponsored by: IBM Published By: Research Desk Released: May 27, 2019

Bankers have always understood the value of information. And for better or worse, there has never been more of it than there is right now. In fact, you might think of data as the most abundant and val...

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