Analytics Whitepapers

call center management: best practices, tips, and strategies

Sponsored by: Dialpad Published By: Research Desk Released: Sep 15, 2021

Truly effective call center management is much more than just scheduling and watching other people work, it’s a multifaceted sometimes stressful management role that includes motivating teams to suc...

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most important call center trends of 2021

Sponsored by: Dialpad Published By: Research Desk Released: Sep 15, 2021

Call centers were once rooms crammed with desks and agents on headsets. Today, they have evolved into advanced communications hubs where agents can interact with customers and with each other in nu...

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leveraging contact center analytics

Sponsored by: Dialpad Published By: Research Desk Released: Sep 15, 2021

Are your customers getting frustrated by inaccurate wait times? Are callers to your contact center resolving their issues on the first call? The good news is that analytics can help. With the right...

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better people analytics: how to scale your people decisions

Sponsored by: Visier Published By: Research Desk Released: Jul 11, 2021

Companies that don’t understand their people risk falling behind. Analytics is no longer made up of isolated metrics to tell a data story. Instead, people analytics keeps your business agile and thr...

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marketing intelligence report: data and analytics trends to drive future growth

Sponsored by: Salesforce Published By: Research Desk Released: Jul 08, 2021

Learn about the marketing analytics trends impacting business growth. In this report, you will learn: The role marketers play in driving business growth The state of marketing analytics Key...

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uberflip productizes analytics to increase customer value and boost internal efficiency

Sponsored by: Google Cloud Published By: Research Desk Released: May 27, 2021

Toronto-based Uberflip is a content experience platform that empowers marketing and sales to create engaging, relevant content destinations quickly for every campaign, audience, and stage of the custo...

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redefining security analytics with chronicle

Sponsored by: Google Published By: Research Desk Released: May 05, 2021

The threats and technology environments around us have changed radically. Security professionals lament that they must manage threats that originated in the 1980s, which means that old threats never l...

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the definitive guide to marketing metrics and analytics _pai_

Sponsored by: Adobe Published By: Research Desk Released: Apr 24, 2021

How marketing metrics and analytics can benefit you  The role of marketing is constantly evolving, and more than ever, marketing has to prove its impact on the success of the business. With increa...

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the definitive guide to content analytics

Sponsored by: Acrolinx Published By: Research Desk Released: Apr 23, 2021

Content is one of the best business tools at your disposal. When used correctly, it can help you achieve an array of goals — from building brand awareness to generating leads and boosting revenue. ...

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a restaurant’s journey with uber eats

Sponsored by: Uber Published By: Research Desk Released: Apr 14, 2021

Wondering how Uber Eats differentiates itself? With substantial reach, in-depth analytics capabilities and a smooth user experience, Uber Eats simply helps you do delivery better. With Uber Eats, r...

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