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The Cx Value Chain

the cx value chain

Published By: Research Desk Released: Nov 06, 2019

Struggles with customer experience (CX) complexity and stagnation usually stem from one thing—a fragmented approach. A business would never create five departments to develop products in isolation f...

Top Sites Raise Digital Expectations, Set a High Bar for Insurance Providers

top sites raise digital expectations, set a high bar for insurance providers

Published By: Research Desk Released: Sep 13, 2019

Customers want mobility and personalization. They want an easy and fluid path to accomplish tasks. Our rankings of the most popular sites show that Google, PayPal, Netflix, Amazon, and Pinterest—a n...

Verint boosts VoC capabilities after ForeSee acquisition

verint boosts voc capabilities after foresee acquisition

Published By: Research Desk Released: Sep 13, 2019

At its recent user conference in Orlando, Verint announced the first updates to its Voice of the Customer (VoC) platform since it acquired VoC firm ForeSee in late 2018. Verint’s acquisition, along ...

How to Adapt and Win in a New Era of CX

how to adapt and win in a new era of cx

Published By: Research Desk Released: Sep 13, 2019

Your customers now want to interact with you on their terms through whichever channel or platform takes their fancy at any given moment. All this is occurring against a backdrop of customers becoming ...

Top Ten CX Technologies for 2019

top ten cx technologies for 2019

Published By: Research Desk Released: Mar 29, 2019

Aberdeen surveyed 164 worldwide CX leaders in companies of all sizes and industries to shed light on the technologies CX leaders prioritize to incorporate in their toolbox for 2019. Continue reading t...

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