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Questions You Forgot To Ask

questions you forgot to ask

Published By: Research Desk Released: Mar 24, 2021

Request for Proposal (RFP) questions sometimes fail to bring out the key differentiators from bidders. This document has been designed to help you navigate the intricacies of how to assess vendors bas...

IT Financial Management and Telecom Expense Management Better Together

it financial management and telecom expense management better together

Published By: Research Desk Released: Mar 24, 2021

If you’ve helped your organization manage technology in any capacity, you’ve probably heard of IT Financial Management (ITFM) and Telecom Expense Management (TEM). But what may be new to you is th...

eBook: Financial Services: How to Select RFP and Proposal Automation Software

ebook: financial services: how to select rfp and proposal automation software

Published By: Research Desk Released: Feb 23, 2021

Check out these five primary considerations to make when selecting RFP and proposal automation solution. Financial services and insurance firms fight to maintain and win new business while managing...

Case Study: Upland’s Qvidian Delivers Impressive ROI at Rehmann

case study: upland’s qvidian delivers impressive roi at rehmann

Published By: Research Desk Released: Feb 23, 2021

Rehmann’s core belief is that their customers’ experiences with them are just as important as the services they provide. The act of consistently putting customers first is the driving force behind...

White Paper: Five Ways to Improve the Proposal Process

white paper: five ways to improve the proposal process

Published By: Research Desk Released: Feb 23, 2021

If you are in any way associated with the RFP proposal process – part of sales, the RFP team, or a subject matter expert (SME) – you share one goal: to create winning documents quickly. The succes...

eBook: Five Signs Your Organization Needs Proposal Automation

ebook: five signs your organization needs proposal automation

Published By: Research Desk Released: Feb 23, 2021

Manually generating RFP responses and sales proposals, you might be missing on opportunities. Wouldn’t it be great to find relevant answers faster, ensure you’re using the most current content in ...

Blended Agents: Blending Digital Channels and Voice in the Modern Contact Center

blended agents: blending digital channels and voice in the modern contact center

Published By: Research Desk Released: Feb 18, 2021

While many businesses have built their brand identities and reputations around providing outstanding customer service, the importance of doing so is rising to new heights. New customer expectations ar...

Blended Agents: Blending Digital Channels and Voice in the Modern Contact Center

blended agents: blending digital channels and voice in the modern contact center

Published By: Research Desk Released: Feb 18, 2021

While many businesses have built their brand identities and reputations around providing outstanding customer service, the importance of doing so is rising to new heights. New customer expectations ar...

Key Components of a Customer Centric Contact Center

key components of a customer centric contact center

Published By: Research Desk Released: Feb 17, 2021

Did you knock your 2020 contact center KPIs out of the park? For many of us, 2020 has been a 12-month curve ball that none of us saw coming. An overnight shift to remote workforces, unprecedented call...

Blended Agents: Blending Digital Channels and Voice in the Modern Contact Center

blended agents: blending digital channels and voice in the modern contact center

Published By: Research Desk Released: Feb 17, 2021

While many businesses have built their brand identities and reputations around providing outstanding customer service, the importance of doing so is rising to new heights. New customer expectations ar...

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