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Voice Built for the Modern Age of Customer Service

voice built for the modern age of customer service

Published By: Research Desk Released: Mar 23, 2022

Voice still saves the day for tough customer issues. Ease your customers’ stress with telephony integration. Your customers want fast, quality support — especially when they’re dealing wit...

Harvard Business Review: Service Analytics

harvard business review: service analytics

Published By: Research Desk Released: Mar 23, 2022

Get new insights to build customer loyalty. Reimagine your contact center customer service. Great experiences are the name of the game. See how you can: Empower contact centers with connected...

Forrester: The Total Economic Impact of Salesforce Service Cloud

forrester: the total economic impact of salesforce service cloud

Published By: Research Desk Released: Mar 23, 2022

Get more value out of your service. See how Service Cloud can cut service costs. In a commissioned study conducted by Forrester Consulting on behalf of Salesforce, you’ll learn how Service Cloud...

Salesforce Insurance Automated Underwriting

salesforce insurance automated underwriting

Published By: Research Desk Released: Jan 27, 2022

Insurers and their broker partners have long had to put up with slow manual processes to generate and underwrite business. But today’s independent brokers and agents are looking for automated digita...

WaFd Bank Case Study

wafd bank case study

Published By: Research Desk Released: Jul 14, 2021

By implementing nCino’s commercial loan origination platform in March 2020, WaFd further consolidated its transformation into a full-fledged commercial bank and enabled it to better manage the onsla...

How the Salesforce Ecosystem Empowers Customers to Stabilize their Businesses in the Wake of COVID-19

how the salesforce ecosystem empowers customers to stabilize their businesses in the wake ...

Published By: Research Desk Released: Jul 14, 2021

Salesforce partners nCino and OwnBackup lead the charge in innovating for customers in crisis mode, stabilizing their own businesses along the way....

Marketing Intelligence Report: Data and Analytics Trends to Drive Future Growth

marketing intelligence report: data and analytics trends to drive future growth

Published By: Research Desk Released: Jul 08, 2021

Learn about the marketing analytics trends impacting business growth. In this report, you will learn: The role marketers play in driving business growth The state of marketing analytics Key...

Innovation Imperative: Investing In The Digital Workplace In A Fragmente Age

innovation imperative: investing in the digital workplace in a fragmente age

Published By: Research Desk Released: Mar 09, 2021

In this Frost and amp; Sullivan brief, see how IT leaders are expanding upon capabilities of platforms they already have deployed, like Salesforce, to help drive productivity and create a more connec...

Making Technology An Integral Part Of Your Employee Experience Strategy

making technology an integral part of your employee experience strategy

Published By: Research Desk Released: Mar 09, 2021

Get more insight on technology’s increasingly important role in delivering a good employee experience, and tips for crafting your strategy, in this white paper....

Salesforce Video

salesforce video

Published By: Research Desk Released: Mar 09, 2021

The world has changed, and the workplace has fundamentally changed along with it. Amid all the chaos, how can you ensure that your employees are collaborating, staying informed, and getting the suppor...

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