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The Collaborative Contact Center

the collaborative contact center

Published By: Research Desk Released: Apr 08, 2020

It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service. So what factors account for this massive annual revenue loss? • High agent turnover rates...

Nemertes: Achieving Agility with Cloud UC

nemertes: achieving agility with cloud uc

Published By: Research Desk Released: Apr 08, 2020

Businesses are rapidly moving to the cloud for their communications and collaboration needs, especially when they want to deliver a consistent set of services to staff anywhere in the world without th...

CONTACT CENTER 2.0: TOMORROW’S SOLUTIONS FOR TODAY’S CUSTOMERS

contact center 2.0: tomorrow’s solutions for today’s customers

Published By: Research Desk Released: Apr 08, 2020

It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly ...

The crux of the modern customer experience

the crux of the modern customer experience

Published By: Research Desk Released: Dec 26, 2019

Premise contact center technology is holding back your modern cx strategy. Consumers today are pressuring companies to push their technology in new directions as their demands continually evolve an...

Unified, Efficient, Agile: Three Hallmarks of the Future Digital Workplace

unified, efficient, agile: three hallmarks of the future digital workplace

Published By: Research Desk Released: Dec 23, 2019

From analog technologies and paper-based workflows to an entirely digital landscape centered on always-on connectivity, multiple mobile devices, and an ever-growing number of communications modes, the...

Frost RADAR ® in the Hosted IP Telephony and UCaaS Industry

frost radar ® in the hosted ip telephony and ucaas industry

Published By: Research Desk Released: Dec 23, 2019

Reasons why RingCentral hit Frost and amp; Sullivan’s radar: Leader in market share for North America in both users and revenue Unwavering commitment to innovation, attracting a diverse cus...

The Aragon Research Globe™ for Unified Communications and Collaboration, 2019

the aragon research globe™ for unified communications and collaboration, 2019

Published By: Research Desk Released: Dec 23, 2019

Aragon Research releases its third Aragon Research Globe™ for Unified Communications and Collaboration. It examines 14 major providers in a market that focuses on all forms of collaboration and comm...

Migrating from a Premises-Based PBX to the Cloud: The Tide Has Turned

migrating from a premises-based pbx to the cloud: the tide has turned

Published By: Research Desk Released: Dec 23, 2019

Industry watchers and pundits all agree that in the cloud-versuspremises PBX debate, the cloud has won. Cloud-based “as a service” solutions are taking off as companies look to the cloud for their...

RingCentral Cloud Communications Security

ringcentral cloud communications security

Published By: Research Desk Released: Dec 23, 2019

Modern businesses are increasingly concerned about comprehensive security, as threats continue to grow. Employees are more mobile and using differentiated services, requiring in-depth security at all ...

Cloud Communications: a Methodology for Successful Deployment

cloud communications: a methodology for successful deployment

Published By: Research Desk Released: Dec 23, 2019

Cloud-based communications solutions offer obvious benefits over traditional on-premises PBX systems, including peace of mind, unsurpassed scalability, and overall cost effectiveness. But while cloud ...

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