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Die Macht der Emotionen im Kunden-service

die macht der emotionen im kunden-service

Published By: Research Desk Released: Apr 25, 2022

Im Zentrum der meisten Kundenserviceprozesse gibt es eine Lücke: den Kunden. Sogar Marken, die einen guten igitalen Kundenservice leisten, legen einen so großen Wert auf Geschwindigkeit und Technolo...

The UK Contact Centre Decision- Makers’ Guide 2022

the uk contact centre decision- makers’ guide 2022

Published By: Research Desk Released: Apr 25, 2022

ContactBabel’s “UK Contact Centre Decision-Maker’s Guide 2022” is the 19th annual edition of the UK’s largest study of contact centres, based on interviews with over 200 UK contact centres, ...

Knowledge Rocks!

knowledge rocks!

Published By: Research Desk Released: Apr 25, 2022

Class is in session. Learn why knowledge rocks! Contrary to popular belief, you can predict the future. Or, at least, you can predict your customers’ needs, issues, and questions. You’ve seen t...

How To Use The Power Of Emotion To Create Superior CX

how to use the power of emotion to create superior cx

Published By: Research Desk Released: Apr 25, 2022

Contact centres that consistently inspire positive customer emotions are revenue generators, not cost centres—and they deliver a competitive business advantage. Is your contact centre up to t...

Smarter self-Service helps customers help themselves

smarter self-service helps customers help themselves

Published By: Research Desk Released: Apr 25, 2022

Empower your customers with AI-powered solutions. 84% of consumers are more willing to do business with companies that offer self-service solutions, but only 61% say these solutions are easy and...

7 Trainable Soft Skills for Outstanding Agents

7 trainable soft skills for outstanding agents

Published By: Research Desk Released: Apr 25, 2022

These aren’t just skills; they’re opportunities. No two contact center agents are the same. And neither are the soft skills they might need to develop. The good news? Behaviors, business alignm...

Transform your Contact Center with Analytics- Enabled Quality Management

transform your contact center with analytics- enabled quality management

Published By: Research Desk Released: May 03, 2021

Quality management (QM) is an essential application and process in contact centers. Its fundamental purpose is to ensure that agents adhere to internal policies and procedures, but it does so much mor...

Strategies for Advancing Your Customer Engagement Program with AI- Enabled, Analytics- Driven Quality Management

strategies for advancing your customer engagement program with ai- enabled, analytics- dri...

Published By: Research Desk Released: May 03, 2021

Customer experience is a top priority for businesses across industries. 1.Research shows that organizations that lead their industry in terms of c ustomer satisfaction grow revenues roughly 2.5 tim...

Driving Customer- centricity withPurpose-built AI Solutions for CX

driving customer- centricity withpurpose-built ai solutions for cx

Published By: Research Desk Released: May 03, 2021

Customer experience (CX) matters more than ever – it has overtaken price and product as the key brand differentiator and now drives more than two-thirds of brand loyalty. As the sum of a customer’...

10 Best Practices For Contact Center Work From Home (WFH)

10 best practices for contact center work from home (wfh)

Published By: Research Desk Released: May 12, 2020

We live in a world where the only constant is change. This is particularly true for Customer Services practices related to Contact Centers. With the recent mass transition of agents to work from home ...

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