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Contact Center-KI Erklärt durch Popkultur

contact center-ki erklärt durch popkultur

Published By: Research Desk Released: Apr 25, 2022

Was ist künstliche Intelligenz? Dieses Schlagwort wird universell verwendet, um eine große Bandbreite verschiedener Technologien und Funktionen zu beschreiben. Das, was damit bezeichnet wird, und...

Cheat Sheet For Customer Loyalty

cheat sheet for customer loyalty

Published By: Research Desk Released: Apr 25, 2022

How do you get customers to keep coming back? We’ve got the guide to help. In today’s world, the contact center handles much more than mere break-fix solutions. Customers move more quickly now ...

Die Macht der Emotionen im Kunden-service

die macht der emotionen im kunden-service

Published By: Research Desk Released: Apr 25, 2022

Im Zentrum der meisten Kundenserviceprozesse gibt es eine Lücke: den Kunden. Sogar Marken, die einen guten igitalen Kundenservice leisten, legen einen so großen Wert auf Geschwindigkeit und Technolo...

The UK Contact Centre Decision- Makers’ Guide 2022

the uk contact centre decision- makers’ guide 2022

Published By: Research Desk Released: Apr 25, 2022

ContactBabel’s “UK Contact Centre Decision-Maker’s Guide 2022” is the 19th annual edition of the UK’s largest study of contact centres, based on interviews with over 200 UK contact centres, ...

Knowledge Rocks!

knowledge rocks!

Published By: Research Desk Released: Apr 25, 2022

Class is in session. Learn why knowledge rocks! Contrary to popular belief, you can predict the future. Or, at least, you can predict your customers’ needs, issues, and questions. You’ve seen t...

How To Use The Power Of Emotion To Create Superior CX

how to use the power of emotion to create superior cx

Published By: Research Desk Released: Apr 25, 2022

Contact centres that consistently inspire positive customer emotions are revenue generators, not cost centres—and they deliver a competitive business advantage. Is your contact centre up to t...

Smarter self-Service helps customers help themselves

smarter self-service helps customers help themselves

Published By: Research Desk Released: Apr 25, 2022

Empower your customers with AI-powered solutions. 84% of consumers are more willing to do business with companies that offer self-service solutions, but only 61% say these solutions are easy and...

7 Trainable Soft Skills for Outstanding Agents

7 trainable soft skills for outstanding agents

Published By: Research Desk Released: Apr 25, 2022

These aren’t just skills; they’re opportunities. No two contact center agents are the same. And neither are the soft skills they might need to develop. The good news? Behaviors, business alignm...

Unit21’s Best Practice Guide for Smarter Transaction Monitoring

unit21’s best practice guide for smarter transaction monitoring

Published By: Research Desk Released: Apr 19, 2022

Good transaction monitoring proactively safeguards organizations from being targeted by criminals and helps maintain compliance required by regulatory bodies. Legacy systems lack scalability and often...

In Business For You: Make The Most Of Your Technology

in business for you: make the most of your technology

Published By: Research Desk Released: Mar 31, 2022

Unit4 PSA: our funnel-to-cash practice management platform Service based businesses have a lot of things to keep track of – from prospects to opportunities, clients, projects, utilization, an...

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