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NICE WFM 7.0: Understanding the Business Value and ROI

nice wfm 7.0: understanding the business value and roi

Published By: Research Desk Released: Mar 29, 2019

Forecasting is the foundation of efficiency Reliable forecasting is the cornerstone of modern workforce management. Unreliable forecasts that fail to accurately model the conditions of a contact ce...

NICE WFM 7.0: Forecasting with Artificial Intelligence

nice wfm 7.0: forecasting with artificial intelligence

Published By: Research Desk Released: Mar 29, 2019

We are living in a golden age of predictive analytics, and forecasting and predictive technologies are revolutionizing business well beyond the contact center. These forecasting capabilities are suppo...

Artificial Intelligence in Workforce Management Systems

artificial intelligence in workforce management systems

Published By: Research Desk Released: Mar 29, 2019

Artificial intelligence (AI) was formally founded as an academic discipline at a conference in 1956, long before workforce management (WFM) systems became a staple in the contact center. In the years ...

How Non-profit Organizations Can Achieve Transparency and Accountability

how non-profit organizations can achieve transparency and accountability

Published By: Research Desk Released: Mar 04, 2019

Are you under pressure from donors to improve transparency and accountability? Your non-profit can't maintain full financial control over your operations if you don't have access to th...

Accounting for Overhead in Non-profit Organizations

accounting for overhead in non-profit organizations

Published By: Research Desk Released: Mar 04, 2019

Trying to meet evolving donor expectations? Ensure optimum use of funding? Neither is possible if you’re underestimating your direct and indirect overhead costs. Learn four steps to true cost alloca...

Ultimate Guide: Managing Volatility and Complexity in Your Non-profit

ultimate guide: managing volatility and complexity in your non-profit

Published By: Research Desk Released: Mar 04, 2019

Are you looking to rise above the growing climate of unrest and change, and choose the right tools to help you operate efficiently and consistently in a VUCA environment? Find out what are the unique ...

How Modern ERP Helps Improve Productivity in Non-profit Organizations

how modern erp helps improve productivity in non-profit organizations

Published By: Research Desk Released: Mar 04, 2019

When the need for non-profit organizations to maximize impact, efficiency, and accountability is greater than ever, a modern Enterprise Resource Planning solution (ERP) can deliver an array of tangibl...

The New Data Scientist: Careers in Big Data are Booming

the new data scientist: careers in big data are booming

Published By: Research Desk Released: Feb 21, 2019

Whether in healthcare, government, education, national defense, retail or finance, the need for data scientists is pervasive and growing. Interestingly, these “experts” aren’t always computer sc...

Strategies for Building a Cybersecurity Culture

strategies for building a cybersecurity culture

Published By: Research Desk Released: Feb 21, 2019

Recent security breaches have made clear the fact that guarding the infrastructure is not only the responsibility of the IT desk. All users, from entry-level personnel to the C-suite, must help protec...

Defense Against The Dark Arts: Mastering Your Career In Data Security

defense against the dark arts: mastering your career in data security

Published By: Research Desk Released: Feb 21, 2019

Data breaches are costly in revenue and reputation. See what issues are keeping CIO's up at night--and how you can reinvent your IT security career with an online master’s degree in Information Te...

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