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AI in CX: Three Steps to Use AI to Foster a Customer- Centric, Competitive Organization

ai in cx: three steps to use ai to foster a customer- centric, competitive organization

Published By: Research Desk Released: Sep 01, 2022

Customer experience (CX) trumps everything in the contact center. It’s the number one priority driving service and other activities. Yet, findings from Aberdeen’s Contact Center Executive’s Agen...

Tirez des enseignements utiles de vos interactions avec les clients

tirez des enseignements utiles de vos interactions avec les clients

Published By: Research Desk Released: Aug 24, 2022

NICE CXone Interaction Analytics est un outil de reporting et d’analyse omnicanal qui exploite l’intelligence artificielle pour identifier les causes profondes et les tendances dans 100 % des inte...

Routage Omnicanal CXone

routage omnicanal cxone

Published By: Research Desk Released: Aug 24, 2022

Mettez les clients en rapport avec le bon agent, quel que soit le canal Donnez à vos agents les moyens de créer des interactions extraordinaires avec les clients sur n'importe quel canal grâce ...

Construire une meilleure expérience client. Et tisser des liens plus étroits.

construire une meilleure expérience client. et tisser des liens plus étroits.

Published By: Research Desk Released: Aug 24, 2022

Commençons par le commencement CXone accompagne les organisations de toute taille dans leur transformation digitale et constitue un avantage concurrentiel à plusieurs niveaux : elle constitue un ...

Proactive Strategies for Using AI to Manage Consumer Complaints

proactive strategies for using ai to manage consumer complaints

Published By: Research Desk Released: Aug 23, 2022

Artificial Intelligence (AI) and analytics technology can efficiently automate complaint identification and classification and operationalize the remediation process, demonstrating compliance to regul...

Embracing Distributed Talent Management

embracing distributed talent management

Published By: Research Desk Released: Jun 09, 2022

The current crisis severed the formal control link between the company and its teams and employees. We are moving into a world with more resilient and accountable individuals that push teams to behave...

The New Future of Professional Services

the new future of professional services

Published By: Research Desk Released: Jun 08, 2022

Over the past six months, Constellation Research held one-on-one interviews with over 400 C-level leaders about their overall technology trends and strategies. This report sheds light on ERP ownership...

FP and A Storytelling in a Data-Driven World

fp and a storytelling in a data-driven world

Published By: Research Desk Released: Jun 08, 2022

A phrase that has been said many times, but one of the new emerging roles within the FP and A team is that of Storyteller. Someone who can translate the numbers into meaningful insights and share that...

Evaluating ERP Solutions – Where to Start?

evaluating erp solutions – where to start?

Published By: Research Desk Released: Jun 08, 2022

Download this Infobrief from IDC research for advice and checklists for service organizations looking to find the right ERP solution. Download the report to gain practical insight on ...

Solving the Talent Puzzle

solving the talent puzzle

Published By: Research Desk Released: Jun 08, 2022

The top five percent of professional services organizations (PSOs) are experiencing low levels of attrition, high levels of employee satisfaction, impressive billable staff utilization rates and incre...

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