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Forrester Consulting: Strained Relationship Between Security and IT Ops Teams Leave Businesses at Risk

forrester consulting: strained relationship between security and it ops teams leave busine...

Published By: Research Desk Released: May 06, 2021

IT leaders today face pressure from all sides. They must maintain compliance with an evolving set of regulations, track and secure data across devices, and manage a dynamic inventory of physical and v...

Transform your Contact Center with Analytics- Enabled Quality Management

transform your contact center with analytics- enabled quality management

Published By: Research Desk Released: May 03, 2021

Quality management (QM) is an essential application and process in contact centers. Its fundamental purpose is to ensure that agents adhere to internal policies and procedures, but it does so much mor...

Strategies for Advancing Your Customer Engagement Program with AI- Enabled, Analytics- Driven Quality Management

strategies for advancing your customer engagement program with ai- enabled, analytics- dri...

Published By: Research Desk Released: May 03, 2021

Customer experience is a top priority for businesses across industries. 1.Research shows that organizations that lead their industry in terms of c ustomer satisfaction grow revenues roughly 2.5 tim...

Driving Customer- centricity withPurpose-built AI Solutions for CX

driving customer- centricity withpurpose-built ai solutions for cx

Published By: Research Desk Released: May 03, 2021

Customer experience (CX) matters more than ever – it has overtaken price and product as the key brand differentiator and now drives more than two-thirds of brand loyalty. As the sum of a customer’...

Evaluate Your Vulnerability Management Solution

evaluate your vulnerability management solution

Published By: Research Desk Released: Apr 24, 2021

Your extended IT ecosystem demands vulnerability management that sees what's going on with IT partner assets and other assets you don't even own, just as much as the assets you do own. Why? It...

Attack Surface Visibility: The Foundation of Effective Cybersecurity

attack surface visibility: the foundation of effective cybersecurity

Published By: Research Desk Released: Apr 24, 2021

From cloud networks to SaaS applications to global subsidiaries, the more your organization grows, the more complex your attack surface becomes. And with this new complexity comes what we call your �...

IT Visibility Gap Study: How Vulnerable is Your IT Estate?

it visibility gap study: how vulnerable is your it estate?

Published By: Research Desk Released: Mar 16, 2021

The cybercrime economy is estimated to be worth $1.5 trillion annually, with the number of new security threats soaring at an alarming rate. According to just one report, 7.9 billion records were expo...

2021 Technology Spending Intentions Survey

2021 technology spending intentions survey

Published By: Research Desk Released: Mar 16, 2021

In order to assess technology spending priorities over the next 12-18 months, ESG recently surveyed 664 IT and business professionals representing midmarket (100 to 999 employees) and enterprise-class...

Lessons Learned: How IT SecOps Can Improve Risk Posture and Readiness in 2021

lessons learned: how it secops can improve risk posture and readiness in 2021

Published By: Research Desk Released: Mar 16, 2021

Read this analyst report, featuring Michael Suby, Research Vice President, Security and Trust at IDC to learn how IT SecOps can improve risk posture and readiness in 2021....

IT Leads the Way: How the Pandemic Empowered IT

it leads the way: how the pandemic empowered it

Published By: Research Desk Released: Mar 16, 2021

In this report, we’ll share highlights from their survey and offer suggestions for IT decision-makers as they accelerate digital transformation in 2021 and beyond....

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