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State of Returns: Finding What Fits Find the Balance Between Customer Expectations and Business Demands

state of returns: finding what fits find the balance between customer expectations and bus...

Published By: Research Desk Released: Nov 19, 2021

We already know consumers want a personalized shopping experience, and an often overlooked opportunity to meet their expectations is through customizing the returns experience In our 5th annual ret...

Returns Benchmarks Report: It’s time to ditch status-quo,one-size-fits-all returns.

returns benchmarks report: it’s time to ditch status-quo,one-size-fits-all returns.

Published By: Research Desk Released: Nov 19, 2021

Learn about the return policy trends of nearly 200 retailers, and dive into best-in- class examples that point to the future of online return policies. Download the report for: Today's return ...

Consumers Tell All: VIP Returns and “Keep the Item” Policies

consumers tell all: vip returns and “keep the item” policies

Published By: Research Desk Released: Nov 19, 2021

What parts of your return policy are most important to customers? We surveyed more than 1,000 consumers to find out: Do you have to offer free return shipping? How prevalent is a “keep the i...

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