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2020 Online Behaviors and Expectations Index

2020 online behaviors and expectations index

Published By: Research Desk Released: Nov 13, 2020

Since COVID-19, consumers are turning to online sites for banking and insurance needs 33% more often. And they have clear expectations about what matters most in their online experience, and which com...

Live chat: A practical guide to drive engagement

live chat: a practical guide to drive engagement

Published By: Research Desk Released: May 03, 2019

Live online chat has quickly become a powerful engagement tool, connecting brands to digital consumers on any device. With the right approach, live chat can increase conversion rates and average order...

3 Bright Ideas for Increasing Conversions with Customer Engagement

3 bright ideas for increasing conversions with customer engagement

Published By: Research Desk Released: Mar 21, 2019

Customers expect you to make it easy to move through their site. According to Gartner, more than 82% of online shoppers prefer a more comprehensive web experience suite, as opposed to a stand-alone si...

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