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IDG Report – Mobile The New Support Frontier for IT

idg report – mobile the new support frontier for it

Published By: Research Desk Released: Apr 18, 2019

There has been a huge shift in the workplace around mobility. Smartphones and tablets are now essential work tools, and employees turn to their IT teams for mobile device support....

HDI – Optimising for Change Using Remote Support

hdi – optimising for change using remote support

Published By: Research Desk Released: Apr 18, 2019

This HDI Toolkit is a series of practical 'how-to' instructive job aids designed with the IT service management practitioner in mind. Each area of focus can be studied and used by itself, or as part o...

Four Support Teams That Achieve Fast Support

four support teams that achieve fast support

Published By: Research Desk Released: Apr 18, 2019

How four remote support teams increased customer satisfaction with rapid service When technology solutions go bad, users need help fast. That’s why these four leading support organizations use Lo...

Four Steps to Kick-Start Your Security Program

four steps to kick-start your security program

Published By: Research Desk Released: Apr 18, 2019

Your customers trust you to protect their data. And to retain that trust, you need to make security a priority. But it doesn’t have to be complex or costly if you follow these four steps to building...

The Happy Medium with Bold360

the happy medium with bold360

Published By: Research Desk Released: Mar 04, 2019

Leveraging Artificial Intelligence (AI) to deliver the best customer experience is a very hot topic these days. But many businesses are wondering if this is just a passing fad, or if AI is here to sta...

The Millennial’s and Meetings: The Future of Collaboration

the millennial’s and meetings: the future of collaboration

Published By: Research Desk Released: Feb 12, 2019

Millennials may be new to the modern work environment, but their fresh perspective is raising the bar on productivity....

A Buyer’s Guide to Software Built for the Future of Work

a buyer’s guide to software built for the future of work

Published By: Research Desk Released: Jan 24, 2019

A transformation to a more globally dispersed, flexible and remote workforce is happening–in some companies more rapidly than others....

A Single Source for All Your Enterprise Meeting Needs

a single source for all your enterprise meeting needs

Published By: Research Desk Released: Jan 24, 2019

Meet your best online meeting solution for enterprise: GoToMeeting by LogMeIn....

How to Roll Out a Meeting Solution the Hassle-Free Way

how to roll out a meeting solution the hassle-free way

Published By: Research Desk Released: Jan 24, 2019

As much as 40% of working hours are spent in meetings.1 When rolling out a new technology, especially one most employees will use on a regular basis, the stakes are high. The wrong solution can drain ...

Millennial’s & Meetings: The Future of Collaboration

millennial’s & meetings: the future of collaboration

Published By: Research Desk Released: Jan 24, 2019

Millennials may be new to the modern work environment, but their fresh perspective is raising the bar on productivity....

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