Whitepaper Sponsored By - Five9 | SaaS Demand

A Practical Guide to AI in the Contact Center

a practical guide to ai in the contact center

Published By: Research Desk Released: Sep 23, 2019

Are you interested in how artificial intelligence (AI) might impact your contact center? The hype cycle for AI is nearing its peak. But before you rush to deploy an AI tool, let’s separate fact f...

The Future is Now: Creating an Intelligent Cloud Contact Center to Deliver Exceptional Customer Experiences

the future is now: creating an intelligent cloud contact center to deliver exceptional cus...

Published By: Research Desk Released: Sep 23, 2019

Today’s organizations compete on customer experience and this trend will define the shape and scope of contact centers well into the next decade. To deliver the level of seamless experiences that cu...

Adapter For Oracle Service Cloud

adapter for oracle service cloud

Published By: Research Desk Released: Feb 07, 2019

With the Five9 integration to Oracle Service Cloud you can deliver a powerful, modern and intuitive solution that lets your agents focus on the right information at the right time to deliver an amazin...

Adapter For Oracle Engagement Cloud

adapter for oracle engagement cloud

Published By: Research Desk Released: Feb 07, 2019

With the Five9 integration to Oracle Engagement Cloud you can deliver unified sales and service in a powerful, modern and intuitive solution that lets agents focus on the right information at the righ...

Penn Foster Case Study

penn foster case study

Published By: Research Desk Released: Nov 14, 2018

Moving to Five9 and Oracle to Improve and Personalize Customer ExperiencesLike many organizations Penn Foster had added products into their contact center over a number of years. The result was a rang...

9 Reasons To Make The Move To A Cloud Contact Center

9 reasons to make the move to a cloud contact center

Published By: Research Desk Released: Nov 14, 2018

It's become abundantly clear that the cloud is no longer the future but the new normal. Enterprises rely on cloud computing for web-based meetings, email, file sharing, and more every day to reduce co...

Build A Nextgeneration Contact Center

build a nextgeneration contact center

Published By: Research Desk Released: Nov 14, 2018

6 Ways to Empower Agents and Master First Contact ResolutionIs your outdated contact center keeping you up at night? The pressure is on for businesses to deliver fantastic customer service and improve...

9 Reasons To Make The Move To A Cloud Contact Center

9 reasons to make the move to a cloud contact center

Published By: Research Desk Released: Nov 14, 2018

Discover how shifting from an on-premise contact center can transform operations, contain costs, and improve customer and agent satisfaction. With the wealth of benefits to be gained by moving to t...

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