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Better Communication: Success in a Constrained Collections Environment

better communication: success in a constrained collections environment

Published By: Research Desk Released: Jun 22, 2020

Improving Customer Communications: Success in a Constrained Collections Environment When the US economy recovers sufficiently, banks and credit unions will face an overwhelming task: Engaging ind...

Can I text? Collecting debt using text as part of an omni-channel communication strategy

can i text? collecting debt using text as part of an omni-channel communication strategy

Published By: Research Desk Released: Jun 22, 2020

Champion/Challenger Test Results: How Did Omni-Channel Communications for Collections Perform at One Major Retail Bank? Many banks and credit unions struggle to make a business case for investmen...

Champion/Challenger Test Results: How Did Omni-Channel Communications for Collections Perform at One Major Retail Bank?

champion/challenger test results: how did omni-channel communications for collections per...

Published By: Research Desk Released: Jun 16, 2020

Many banks and credit unions struggle to make a business case for investment in collection technology. In particular, many banks and credit unions have implemented some forms of omni-channel communica...

Improving Customer Communications: Success in a Constrained Collections Environment

improving customer communications: success in a constrained collections environment

Published By: Research Desk Released: Jun 16, 2020

When the US economy recovers sufficiently, banks and credit unions will face an overwhelming task: Engaging individuals who became delinquent in their mortgage, auto, credit card and personal loan p...

Analytics as a Service: New Ways for Community Banks and Credit Unions to Leverage Machine Learning in Origination and Account Management

analytics as a service: new ways for community banks and credit unions to leverage machin...

Published By: Research Desk Released: Feb 12, 2020

Many leading banks and credit unions are using advanced predictive analytics to transform their origination and account management processes. But not all are equally prepared to develop and deploy the...

Overcoming the Challenges to Achieving Customer-Centric Collections

overcoming the challenges to achieving customer-centric collections

Published By: Research Desk Released: Feb 01, 2020

In recent years, many organizations have made strenuous attempts to implement consumer-centric collection, with a 360˚ view of a consumer’s assets and liabilities. A 360˚ view of the consumer, wit...

Is 2020 the Year that Collection and Recovery Gets Disrupted?

is 2020 the year that collection and recovery gets disrupted?

Published By: Research Desk Released: Feb 01, 2020

“Any industry that operates largely through labor-intensive repetitive processes is going to be a target for digital disruption” --Ed Wallen, Head of Development, FICO Customer Credit Lifecycle...

Aite Group Research Report: What Technology Investments Are Collection Executives Planning in 2020?

aite group research report: what technology investments are collection executives planning...

Published By: Research Desk Released: Feb 01, 2020

What are collection organizations’ key initiatives in 2020 and beyond? Aite Group recently conducted a survey of collection executives and learned how they’re planning on using technology for econ...

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