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the total economic impact™ of servicenow hr service delivery
Sponsored by:
ServiceNow
Published By: Research Desk
Released: Jan 29, 2021
Based on four interviews with ServiceNow HR Service Delivery customers, Forrester looked at how these organizations reinvented employee services, streamlined cross-departmental experiences, and create...
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parker drilling: transforming offboarding with digital workflows from servicenow
Sponsored by:
ServiceNow
Published By: Research Desk
Released: Jan 29, 2021
How can automation streamline offboarding? Parker Drilling modernized a paper-based offboarding process to drive efficiencies and strengthen security, while developing a fully automated offboarding pr...
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understanding the inpact of enterprise service management
Sponsored by:
ServiceNow
Published By: Research Desk
Released: Jan 29, 2021
This eBook will get you to think of enterprise service management as a strategic approach to improving business operations and outcomes, that involves all three of people, process, and technology chan...
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the human resources service delivery book of knowledge
Sponsored by:
ServiceNow
Published By: Research Desk
Released: Jan 29, 2021
See how your peers from Saab, Keurig, Dr. Pepper, Lowe’s, Chick-fil-A, and others are streamlining their HR operations. These quick-read summaries of their Knowledge 2020 breakout presentations offe...
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the evolution of hr service delivery in the new digital experience era
Sponsored by:
ServiceNow
Published By: Research Desk
Released: Jan 29, 2021
This ebook highlights the focus on employee experience and digital enablement; the state of cloud-based HR technology the evolution of HR service delivery practices the prevalence of artifi...
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amex gbt integrates employee onboarding across hr, it, and facilities with servicenow
Sponsored by:
ServiceNow
Published By: Research Desk
Released: Jan 29, 2021
AMEX GBT automates preboarding and onboarding functions across onboarding teams, HR operations, IT, and facilities, creating end?to?end process visibility and efficiency with ServiceNow. This included...
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proactively address issues to create superior customer experiences
Sponsored by:
ServiceNow
Published By: Research Desk
Released: Jan 08, 2021
Proactive customer service reduces contact center volumes and results in a better customer experience. Instead of learning about problems from your customers, you can get ahead of issues. See how five...
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forrester study: the total economic impact of servicenow customer service management
Sponsored by:
ServiceNow
Published By: Research Desk
Released: Jan 08, 2021
This Forrester Total Economic Impact™ (TEI) study is based on interviews with ServiceNow CSM customers. Operational improvements include: Improved first contact resolution by up to 20% Reduc...
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ccw market study – future of the contact center: a forecast
Sponsored by:
ServiceNow
Published By: Research Desk
Released: Jan 08, 2021
See how leaders are changing the contact center, both strategically and tactically, following the events of 2020. This report uncovers the specific challenges companies face as they transform remote w...
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analyst report: ccw special report: service continuity and connectivity
Sponsored by:
ServiceNow
Published By: Research Desk
Released: Jan 08, 2021
More than ever, customers need confidence that they are the top priority. This special CCW report explores: Common challenges around organizational resilience and continuity of services Immedi...
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