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Forrester Study: Business Value of ServiceNow Customer Service Management

forrester study: business value of servicenow customer service management

Published By: Research Desk Released: Apr 21, 2020

A Study to Measure Cost Savings and Business Benefits. This Forrester Total Economic Impact™ (TEI) study is based on four interviews with ServiceNow Customer Service Management customers. It prov...

Think beyond traditional CRM to elevate your customer service

think beyond traditional crm to elevate your customer service

Published By: Research Desk Released: Apr 20, 2020

Go all-in with an end-to-end service solution that meets today’s high customer expectations. One of your biggest opportunities to deliver a superior experience is through customer service, and tr...

The Future of Accounting is Now

the future of accounting is now

Published By: Research Desk Released: Apr 09, 2020

This ebook by CFO.com and ServiceNow examines how finance organizations can modernize with the proper technology, people, processes and strategy in place....

Voice Of Customer – Innovative Practices For Transforming The Employee Service Experience

voice of customer – innovative practices for transforming the employee service exper...

Published By: Research Desk Released: Apr 07, 2020

In this eBook, we highlight companies around the world defining the digital employee experience in their organization. From delivering self service on mobile devices, to ensuring employees have what t...

The Employee Experience Imperative (Research Report)

the employee experience imperative (research report)

Published By: Research Desk Released: Apr 07, 2020

Our latest research report, “The Employee Experience Imperative,” is the most comprehensive study to date surveying more than 1,400 employees about their perceptions of their experience at work. I...

Top 5 Ways HR and IT Can Partner to Deliver Great Employee Experiences

top 5 ways hr and it can partner to deliver great employee experiences

Published By: Research Desk Released: Apr 07, 2020

The employee experience is at the center of today’s enterprise, but it often takes a village to make employee experience work. Whether it’s process, technology, infrastructure or innovation, lines...

Switch Stories: How 5 Enterprises Left Their Legacy ITSM

switch stories: how 5 enterprises left their legacy itsm

Published By: Research Desk Released: Apr 04, 2020

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Me...

Leaving legacy IT is easier than you think

leaving legacy it is easier than you think

Published By: Research Desk Released: Apr 04, 2020

If you’re considering making the leap to modern ITSM—but you’re worried about the cost and time associated with IT migration—this eBook is for you. Download to discover a proven methodology fo...

Define Your Services for Fast and Accurate Service Delivery

define your services for fast and accurate service delivery

Published By: Research Desk Released: Apr 04, 2020

Your IT service desk is swamped from the moment work begins. It’s unclear how to gain control without the right tracking, prioritization and reporting. You can improve IT service delivery and demons...

A Practical Approach to ITIL 4 Adoption

a practical approach to itil 4 adoption

Published By: Research Desk Released: Apr 04, 2020

Get a practical guide to adopting ITIL 4, the latest version of the ITSM framework. Tens of thousands of businesses are benefiting from ITIL. So can you. Learn how you can successfully adopt and make ...

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