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Retail’s New Frontline Playbook: 6 Ways To Engage And Empower Your Associates

retail’s new frontline playbook: 6 ways to engage and empower your associates

Published By: Research Desk Released: Jun 09, 2021

The COVID-19 pandemic was a significant learning experience for retail leaders. They learned how to adapt their business models, reimagine customer experiences and pivot their strategies to align with...

The State of Frontline Employee Training 2020

the state of frontline employee training 2020

Published By: Research Desk Released: May 17, 2021

At no other time has the importance of frontline employees been more clear than during the COVID-19 pandemic. Never have we been more reliant on them, or more grateful for them— whether they’ve d...

Kickstart your frontline communications and training evolution

kickstart your frontline communications and training evolution

Published By: Research Desk Released: May 17, 2021

Frontline employees are essential to your success. The decisions they make on the job every day can have a major impact on your business and customers. With the right communications and training in pl...

The ultimate guide to frontline training

the ultimate guide to frontline training

Published By: Research Desk Released: May 15, 2021

Frontline employees are essential to the success of your business. They’re the boots-on-the-ground executors of business strategy. Your business will succeed (or fail) based on the decisions they ma...

How the right communications and training address common business problems

how the right communications and training address common business problems

Published By: Research Desk Released: May 13, 2021

While the specific tasks they complete are distinct, much of the frontline workforce is being impacted by the same disruptive forces. Roles are being redesigned based on evolving consumer expectations...

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