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To Trust or Not to Trust? Solving IoT’s Biggest Challenge

to trust or not to trust? solving iot’s biggest challenge

Published By: Research Desk Released: Feb 19, 2019

The internet of things doesn’t have to be a far-off promise; it can help your business solve practical problems today. But first you need to confront data, privacy, and regulatory challenges. Here�...

Disaster Survival Guide: Business Continuity Through Cloud Communications

disaster survival guide: business continuity through cloud communications

Published By: Research Desk Released: Feb 19, 2019

This whitepaper presents four lessons and how they are related to safeguarding your company's data, networks and the mission-critical systems your business will need to keep operational even during a...

Outsource Your Fax Infrastructure to the Cloud – The IT Manager’s Survivor Guide

outsource your fax infrastructure to the cloud – the it manager’s survivor gui...

Published By: Research Desk Released: Feb 19, 2019

This how-to guide will give you an overview (advantages and drawbacks) of today’s prevailing enterprise fax technologies, to help you determine — based on your needs, existing cost structure and I...

Why Fax Reliability Is Critical for Your Business

why fax reliability is critical for your business

Published By: Research Desk Released: Feb 19, 2019

In this whitepaper you will review current trends in business fax usage, the reasons your legacy fax infrastructure isn't reliable enough to trust with your business's most important communications an...

How Cloud Faxing Lowers Costs and Strengthens Data Security

how cloud faxing lowers costs and strengthens data security

Published By: Research Desk Released: Feb 19, 2019

The objective of this paper is to explore the fax security benefits and vulnerabilities faced by businesses, the costly nature of addressing them, and how other companies have overcome these challenge...

3 Customer Experience Mistakes You’ll Never Make Again

3 customer experience mistakes you’ll never make again

Published By: Research Desk Released: Feb 19, 2019

The writing is on the wall: Handle Customer Experience (CX) well and your business stands to gain. However, fail to manage CX just right and you can severely hurt your reputation and bottom line. Here...

2019 Contact Center Trends You Need to Know

2019 contact center trends you need to know

Published By: Research Desk Released: Feb 19, 2019

Keeping your finger on the pulse of industry trends is how you identify opportunities to gain an advantage in your contact center. Finding the time to collect and analyze all the necessary information...

3 Ways to Get Smart with Contact Center Training

3 ways to get smart with contact center training

Published By: Research Desk Released: Feb 19, 2019

A customer's only interaction with a company is often through the contact center, and in most cases, it's to resolve an issue. While quick resolution is critical, it's vital for brands to deliver a go...

contact centers: the moment of truth for your brand

Published By: Research Desk Released: Feb 19, 2019

How does customer service impact someone's decision to buy – or not buy – from your company? We commissioned independent technology market research specialist Vanson Bourne to get to the bottom of...

3 Smart Strategies for Empowering an At-Home Contact Center Workforce

3 smart strategies for empowering an at-home contact center workforce

Published By: Research Desk Released: Feb 19, 2019

Contact centers are increasingly supplementing their in-house staff with remote employees. Deloitte's 2017 Global Contact Center Survey revealed that 53% of companies plan to offer customer service ag...

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