Highlights:
- Although the power of automation cannot be disputed, the employee experience is still subpar because some level of technical knowledge is still required to create this automation.
- According to UiPath, the main advantages include an increase in employee productivity, a decrease in service desk wait times, and an improvement in employer net promoter scores.
UiPath Inc., a pioneer in robotic process automation, recently announced that it would collaborate with Amelia US LLC, a startup in conversational AI, to develop a fully integrated digital agent for workflow automation.
According to UiPath, the partnership is all about providing employees with easier user experiences because they frequently struggle with the technical aspects of developing automated workflows.
Through the automation of numerous repetitive work-related tasks, such as data entry, UiPath’s RPA platform can assist businesses in lowering costs and operational errors. Its platform is run by AI models that are trained on how people carry out these tasks. These models then produce computer programs called software robots that can mimic these workflows, eliminating the need for manual labor.
Although the power of automation cannot be disputed, the employee experience is still subpar because some level of technical knowledge is still required to create these automations.
This dynamic is what the alliance with Amelia hopes to alter. The new digital agent allows employees to submit support requests via chat, messaging, or voice. Amelia’s conversational digital agent processes the request later and will integrate with UiPath’s software robots to provide a workflow automation resolution. Amelia will then provide the employee with a summary of the resolution via their preferred channel once that task has been completed.
Amelia’s AI assistant will “remember” any solutions provided to better assist with similar problems should they arise. Requests that are more complicated and cannot be resolved immediately will be escalated to support agents, and whatever resolution is provided then will be remembered by Amelia.
According to Dhruv Asher, Senior Vice President of alliances and business development at UiPath, the company is driven by the idea that automation unleashes the limitless potential of people. As a result, it is essential to transform and improve the employee experience.
He added, “In Amelia, we found a partner that is both home to a market-leading conversational AI solution and perfectly aligned with our mission and vision for automation.”
With immediate, round-the-clock solutions for various information technology and administrative tasks, such as application troubleshooting, password resets, vacation balance checks, payroll changes, VPN access, and more, UiPath claims that customers who integrate UiPath with Amelia will empower their employees and raises satisfaction.
According to UiPath, the main advantages include an increase in employee productivity, a decrease in service desk wait times, and an improvement in employer net promoter scores.
Holger Mueller of Constellation Research Inc said, “The partnership between UiPath and Amelia is a smart move because it helps customers who get a leading AI solution in conjunction with their UiPath solution. It is good for UiPath, too, as the vendor can focus on its core product and does not have to redirect R and amp;D resources to AI capabilities. Finally, it’s a win for Amelia because it finds more usage of its AI technology.”
