Mindsay has recently placed its customer service automation platform on Genesys AppFoundry as it is the industry’s largest dedicated marketplace dedicated to customer experience solutions. The AppFoundry facilitates Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions. Such provisions make it easier to interact with consumers, engage employees, and optimize their workforce.
Mindsay powers Genesys customers to provide efficient, scalable customer service while building a better experience for their users. Mindsay’s merging with Genesys cloud, the industry’s leading cloud customer experience platform, lets agents quickly resolve customer requests by effortlessly entering and exiting conversations in the chatbot interface.
Mindsay helps its customer cover everything from basic FAQs to complex transactions, help companies build customer service automation strategy, or even resolve and automate customer requests with 24×7 self-service while also improving human support quality.
“We’re excited to bring the power and simplicity of Mindsay’s AI chatbot platform to Genesys customers. By connecting Mindsay chatbots to Genesys Cloud, agents can easily enter and exit conversations with customers via the chatbot interface, quickly resolving requests 24 hours a day, 7 days a week,” said Guillaume Laporte, CEO and Co-founder of Mindsay.
“Mindsay’s seamless integration with Genesys Cloud has had a positive impact on our agents’ productivity and has driven cost savings for Brussels Airlines. With the majority of incoming customer requests qualified or deflected by the chatbot, our agents now have much more availability to focus on high-value customer requests,” said Remi Vanbroeckhoven, Digital Product Owner at Brussels Airlines.
The customer service chatbot platform from Mindsay is now made available in 110 languages with Genesys Cloud, the world’s leading public cloud contact center platform designed for innovation, scalability, and flexibility.
