A privileged IBM partner from which he acquired the PC division, Lenovo will use Big Blue blockchain tools to improve the customer service of its Lenovo Data Center Group.
Customer service and the technicians who operate the ThinkSystem and ThinkAgile cloud platforms will rely on IBM’s blockchain and artificial intelligence tools in the future. Securing the supply chain with the IBM blockchain solution will serve “to help create a more secure and transparent environment to process and monitor the purchase and distribution of critical hardware and software equipment for IBM’s data centers. Lenovo. Says the partners. IBM will also provide Client Insight for data and trend analysis.
In terms of maintenance, augmented reality will also be exploited to diagnose problems and find solutions. On the artificial intelligence side, call centers will benefit from IBM’s Virtual Assistant for Technical Support solution. It uses natural language and contextual recognition to personalize interactions with customers.
