Highlights: 

  • Businesses that go above and above to elevate the employee experience from satisfactory to excellent will be successful.
  • This new evidence demonstrates that getting DEX where it needs to be in a remote working environment will only take time, preparation, and complete company support.

Organizations began experimenting with remote and hybrid work in 2020, but millions of knowledge workers saw these practices become regular operating procedures in 2021 and 2022. For many firms, this was the starting point of the journey toward a Digital Employee Experience (DEX). 1E and Vanson Bourne tried to understand the critical shift in how businesses will approach IT strategies and DEX with the remote/hybrid adaptation.

The study’s findings demonstrated that some significant and pervasive issues with employee experience wouldn’t be resolved by placing a “DEX band-aid.” 95% of employees claim that IT issues interfere with employees’ digital work experiences, reducing their productivity and demoralizing workplace morale.

To combat IT difficulties and grow digital data share in their operations, businesses have started introducing new technologies, performing DEX maturity audits, and building Centers of Excellence (CoE). These developments will enable firms to pinpoint the root causes of their issues and rectify them by raising DEX to enhance the productivity and well-being of remote workers.

Businesses that go above and above to elevate their employee experience from satisfactory to excellent will be successful. 91% of employees claim that their employer has a plan or is creating one, emphasizing the importance of DEX. Most of those surveyed (80%) also acknowledge the importance of DEX as a vital component of a plan for digital transformation. However, almost all of them (90%) assert that it needs improvement.

As per the survey, employees faced these challenges in their digital experience –

  • Thirty-seven per cent of participants chose security/regulatory policies.
  • Thirty-seven per cent thought their challenge was overwhelming IT teams due to increased pending issues.
  • Thirty-five per cent of the respondents selected the reason as lack of training for IT people.
  • Thirty-four per cent of them considered the concept of handling the shift to remote/hybrid work as a challenge.
  • Thirty-two per cent of them felt that the increasing number of endpoints to manage to be challenging.
  • Thirty-one per cent voted the challenge to be DEX-supporting technology is not in place.
  • Twenty-seven per cent thought that there is a lack of knowledge about DEX.
  • Twenty-five per cent of the employees felt that there was a lack of budget for supporting DEX.
  • Nineteen per cent of respondents think there is a lack of buy-in from leadership around the importance of DEX.
  • Only 2% of the people faced no challenges.

This new evidence demonstrates that getting DEX where it needs to be in a remote working environment will only take time, preparation, and complete company support.

To better understand their perspectives and experiences, 1E polled 300 IT decision-makers and knowledge workers from U.S. and U.K. companies with 5,000 employees in March and April 2022.