Chatbots

Report: 85% of Demand-generation Initiatives Use Chatbots

  Insights Desk   Jan 10, 2023

Highlights: Approximately 99% of demand generation marketers using bots confirmed that it helped them augment lead-to-consumer conversion rates. Over 56% marketing professionals stated that t...

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Karix Designs a Conversational AI Solution for Panasonic

  Insights Desk   Aug 12, 2021

A wholly-owned subsidiary of Tanla Platforms Limited, Karix Mobile, announced the use of a conversational solution for Panasonic India Limited utilizing the WhatsApp Business Solution Platform. The ...

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Mindsay Implants AI Chatbots on Genesys AppFoundry

  Insights Desk   Mar 02, 2021

Mindsay has recently placed its customer service automation platform on Genesys AppFoundry as it is the industry’s largest dedicated marketplace dedicated to customer experience solutions. The A...

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Ada’s Chatbot Software Makes it Top Lead in G2 Winter 2021 Grid Report

  Insights Desk   Jan 11, 2021

Ada, the Automated Customer Experience (ACX) lead provider, announced that it had been named the company lead by G2.com, Inc.’s Winter 2021 Grid Report for top Chatbots Software. G2 rates products...

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Gupshup Introduces IP-based Messaging Channel for Easy Communication with Consumers

  Insights Desk   Dec 17, 2020

Gupshup, a smart messaging platform, has launched a new IP-based messaging channel to enhance the way businesses communicate with consumers. Without any app download, the Gupshup IP (GIP) messaging...

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PropMix Launched Virtual Agent Chatbot for Real Estate Agents

  Insights Desk   Nov 16, 2020

PropMix.io LLC released Home Value Chatbot - a virtual agent chatbot designed for real estate agent websites to engage and attract homeowners and buyers. All agents can use the Home Value Chatbot thro...

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Forrester Research Recognized Espressive Barista as a Leader in the Forrester New Wave

  Insights Desk   Nov 14, 2020

Espressive, an innovator in artificial intelligence (AI) for enterprise service management (ESM), announced it had been titled as a leader in The Forrester New WaveTM: Chatbots For IT Operations, Q4 2...

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Hilton Presents AI-Based Xiao Xi Chatbot as Part of New Move-in Digital Strategy

  Insights Desk   Aug 24, 2020

Highlights: Hilton revealed results for the Xiao Xi chatbot cartoon character design competition. The winner was Change Chen from DoubleTree by Hilton Shiyan, Issa Li took the 2nd place from W...

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Microsoft Spins Out Chinese Chatbot Xiaoice

  Insights Desk   Jul 20, 2020

Highlights: Recently, the US software behemoth said, “Microsoft is shedding its empathetic chatbot Xiaoice into an independent entity.” Microsoft to invest in the development of intelligen...

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Healthcare Industry Alleviates ‘Patient Anxiety’ Using Chatbots Amid COVID-19

  Insights Desk   Jul 16, 2020

According to a recent report published in JAMIA, researchers at Indiana University Kelley School of Business came up with an idea of an online experiment. This study involved participants who viewed a...

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