Customer Relationship Management

CRM – A Technology Powered Tool

  Insights Desk   Jul 21, 2020

CRM stands for customer relationship management. If you have never used the term before, you might have heard it echoing through your industry. The philosophy of CRM is simple: “put the consumer fir...

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How to Keep in Touch With Customers During Coronavirus Pandemic?

  Insights Desk   May 04, 2020

Customer experience has been suffering big time during the coronavirus pandemic. Businesses have started realizing the gap, which might even elongate once the lockdown ends. So, they need to focus on ...

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The Future of Customer Service: 2020 and Beyond

  Insights Desk   Apr 20, 2020

Ideal and applicable to all business scenarios—when businesses get to know the customers, it becomes easier to understand what they need to grow. If you rewind 15 years, you would remember the main ...

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The Next Big Thing is CRM Trends for 2020

  Insights Desk   Feb 26, 2020

Customer Relationship Management These days, providing the best product and services to the customers isn’t enough. Building a relationship with the customers to improve loyalty and retention can...

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How is Netflix Becoming a Carousel of Experimentation for Customer Experience (CX)?

  Insights Desk   Jan 15, 2020

Customer experience for any business growth is one of the most important aspects; however, the challenge every business faces today is that they don’t know about what to change and how to measure th...

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How to Streamline Customer Experience

  Insights Desk   Dec 17, 2019

So how can marketers stay competitive in data-driven work with their outdated technology? Simple, they CAN’T! What is the Value of Top-Notch CX? It is no secret that the most relevant and f...

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HOW CAN TECHNOLOGY LEAD TO CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOLUTIONS?

  Insights Desk   Dec 28, 2018

Customer Relationship Management (CRM) for any enterprise is the foundational element that creates the business channel for the products to reach customers. CRM is particularly important for the enter...

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FIVE PROVEN WAYS TO IMPROVE CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

  Insights Desk   Dec 12, 2018

If you are one of the customer interaction reps who keep networking with the potential customers or even current customers, then you would have heard about the term: “a customer wan...

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How Customer Relationship Management (CRM) Evolved Over The Years?

  Insights Desk   Dec 05, 2018

The primary goal for any organization is to establish a relationship with the customers. The relationship is based on the mutual understanding of assisting each other goals. Though in modern times thi...

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HOW CRM (CUSTOMER RELATIONSHIP MANAGEMENT) CAN IMPROVE YOUR BUSINESS?

  Insights Desk   Nov 30, 2018

Customer Relationship Management (CRM) is a technology used by enterprises to manage their relationship with customers. The CRM contains all the data on customer interaction whether it’s on-website,...

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