All Whitepapers | SaaS Demand

The Five Nines of POWER9

the five nines of power9

Published By: Research Desk Released: Aug 04, 2021

Uptime is crucial to your business, and one of the most vital metrics for the performance of your mission- critical systems. In fact, the “ITIC 2020 Global Server Hardware, Server OS Reliability ...

Navigate Your Hybrid Cloud

navigate your hybrid cloud

Published By: Research Desk Released: Aug 04, 2021

The assets in here will provide you a practical guide on how you can map a secure and reliable journey to a hybrid multicloud infrastructure. You'll gain an understanding of the POWER cloud infrast...

Automate anything, anywhere, anytime

automate anything, anywhere, anytime

Published By: Research Desk Released: Aug 04, 2021

Decisions are an integral part of any business. Employing machine learning in decision logic can help businesses make decisions with precision, targeting each touchpoint intelligently. Guest spe...

Automate This, Not That

automate this, not that

Published By: Research Desk Released: Aug 04, 2021

Companies that effectively use intelligent automation across the enterprise will outperform their peers in key metrics of revenue growth, profitability, and efficiency. But, over 70% of companies stru...

The Ultimate Guide to CX QA Scorecards

the ultimate guide to cx qa scorecards

Published By: Research Desk Released: Aug 04, 2021

Traditional support metrics only give a partial view into agent performance. For more comprehensive insights, customer service teams are now turning to QA processes - and building out highly specializ...

Build Customer Loyalty Through CX eBook

build customer loyalty through cx ebook

Published By: Research Desk Released: Aug 04, 2021

Customers also tend to spend more and engage more with brands. Providing consistent, high-quality customer experiences is the key to unlocking customer loyalty. In this guide, we provide actionable...

IBM a Leader in Triple A Trifecta Services

ibm a leader in triple a trifecta services

Published By: Research Desk Released: Aug 04, 2021

What is Triple A Trifecta and why does it matters? The Triple-A Trifecta is HFS terminology for the intersection of three critical change agents—automation, artificial intelligence (AI), and sm...

dcig solution profile office 365 online saas backup solutions

Published By: Research Desk Released: Aug 03, 2021

Due to the pandemic remote working requirements everywhere, staff from more organizations worked remotely using online office productivity software to collaborate and communicate and escalated. Micros...

Manager’s guide to boosting employee mental health

manager’s guide to boosting employee mental health

Published By: Research Desk Released: Aug 03, 2021

Humans spend about one-third of their lives at work. That’s over 90,000 hours. As we spend so much of our lives at work, it’s no surprise that any changes in mental health will spill into our w...

Safeguard SaaS with Cloud-to-Cloud Data Protection

safeguard saas with cloud-to-cloud data protection

Published By: Research Desk Released: Aug 03, 2021

How Backup-as-a-Service easily protects SaaS data Comprehensive coverage of data, files, and content types Hardened security, via multi-layered encryption and zero-trust access Stringent co...

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