How Leading Provider Cuts No-Shows To 3%

With more than 1 million clinic visits annually and nearly 2 million calls into its contact center, patient engagement was a big (and daunting) task for this large Malcom Baldrige National Award-winning provider. Their existing appointment reminder solution which primarily delivered lackluster, unengaging robocalls was unsophisticated and unreliable.By replacing it with a modern appointment management solution that engages patients through an orchestrated mix of text, voice, email and smartphone push notifications, the results were immediate and ongoing.