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Digital Identity Credentials Deliver an Omnichannel Customer Experience

Digital Identity Credentials Deliver an Omnichannel Customer Experience

VMware
Published by: Research Desk Released: Nov 14, 2018

Despite engaging consumers across multiple channels, most companies still struggle to gain a full understanding of their clientele. Every interaction is an opportunity for a company to build better, more meaningful customer relationships. But all too often, integrating this information from across various channels was impractical until now. Smartphone-based mobile identity credentials have the ability to unify the data collected across every customer touchpoint, giving companies a comprehensive view of the customer experience and helping transform the consumer-company relationship. Download the white paper to learn how this technology is setting the foundation for technology-driven change in the enterprise.