• All
  • Cloud
    • Solutions
    • Virtualization
  • Data
    • Analytics
    • Big Data
    • Customer Data Platform
  • Digital
    • Digital Marketing
    • Social Media Marketing
  • Finance
    • Cost Management
    • Risk & Compliance
  • Human Resources
    • HR Solutions
    • Talent Management
  • IT Infra
    • App Management Solutions
    • Best Practices
    • Datacenter Solutions
    • Infra Solutions
    • Networking
    • Storage
    • Unified Communication
  • Mobility
  • Sales & Marketing
    • Customer Relationship Management
    • Sales Enablement
  • Security
  • Tech
    • Artificial Intelligence
    • Augmented Reality
    • Blockchain
    • Chatbots
    • Internet of Things
    • Machine Learning
    • Virtual Reality
THE ULTIMATE GUIDE TO Customer Success IN SAAS

THE ULTIMATE GUIDE TO Customer Success IN SAAS

ChurnZero
Published by: Research Desk Released: Mar 08, 2022

The Essential Handbook for Building the Modern Customer Success Program

At ChurnZero, when we set out to create this guide to Customer Success, we wanted to help SaaS businesses that were looking to get started in Customer Success. We asked ourselves: “If we were brand new to Customer Success
or standing up our first team, what would be absolutely essential to know? What do we know now that we wish we knew in those early days?”

As our team pondered these answers, which would later form the outline of this guide, it became clear that what we were building wasn’t just for novices, but seasoned practitioners alike. Because no matter where you are in your Customer Success maturity – whether you’re starting from ground zero or looking to scale an already successful team – you cannot underestimate the importance of knowing the basics.