Businesses today are continuing to transform the way their employees, customers, and partners communicate. Longterm strategic plans are replacing pandemic-created, band-aid solutions, and most organizations are now utilizing some form of cloud communications.
Meanwhile, the lines between contact center and office communications are blurring as economic and competitive pressures are forcing businesses to deliver new and improved customer and employee experiences. A major trend, particularly in retail, is to enable contact center agents and office or field workers to communicate in real
time using voice, video, messaging, presence, and more.