The response from employer-sponsored health center providers like Marathon Health illustrates that the pandemic can be a positive turning point for our broader healthcare system, setting higher expectations and providing better solutions for healthcare delivery. The approaches used by Marathon Health to support employee populations offer a path forward for an integrated employer-driven care delivery model as well as valuable health management lessons applicable to all healthcare providers. This article discusses five specific imperatives derived from Marathon Health’s COVID-19 experience:
- Proactive population health monitoring and outreach.
- Expanded access to care.
- Enhanced and integrated occupational health.
- Active patient navigation and care coordination.
- Integrated behavioural health.