Global HR Research (GHRR), for the eleventh consecutive year, has received the 2020 HRO Today Baker’s Dozen Customer Satisfaction Rating award for pre-employment screening. This award proves GHRR focuses more on customer service and industry-leading innovation in background screening technology, data, and business analytics.

Being named in Baker’s Dozen Customer Satisfaction Ratings is an earned achievement collected from client feedback through annual survey responses. Human Resources professionals are dependent on Baker’s Dozen Customer Satisfaction Ratings for inside information on top-ranked screening companies’ methodologies. Customers rank results in three categories:

1. The breadth of service– Global HR Research has come up with an industry-leading product line for its clients and their candidates.

2. Size of deals– Its technology offers enterprise-level characteristics, monitoring, and security; thus, several of America’s largest employers prefer GHRR.

3. Customer service– Few screening providers put profits ahead of consumer satisfaction. Nevertheless, GHRR has always been customer-centered and will continue to invest to ensure that its consumers and applicants have the best business experience.

Brandon Phillips, President and CEO, Global HR Research, said: “We’re obsessed with customer satisfaction. GHRR continues to focus on expanding our already award-winning capabilities to enhance the candidate experience and provide better customer and candidate insights. Honestly, I’m thrilled to see that our hard work and dedication continue to be rewarded.”

GHRR has made some remarkable improvements in 2020 to accelerate, simplify, and specialize in clients’ and candidates’ screening process. New services include the following:

  • GHRR lets clients navigate the COVID-19 crisis with up-to-date information on trends and best practices and a free state-by-state guide to reopening post-pandemic.
  • The company formed a more robust compliance rules engine that drives federal and state forms automation.
  • Two main industry integrations, namely,
    • collaboration with HealthcareSource, the leading candidate monitoring system for healthcare organizations in America, and
    • direct integration with iCIMS, a leading enterprise recruiting platform.
  • GHRR also provides transportation industry electronic DOT(Directly Observed Therapy) application and verification capabilities and e-reference solutions, and automated healthcare sanctions for healthcare providers.

In addition to a long-lasting reputation for excellent customer service and groundbreaking screening technologies, 2020 was another year of improvements and market excellence for Global HR Research, one worthy of the 11th award from Baker’s Dozen Customer Satisfaction Ratings.