Open enrollment during a pandemic will be unlike any other in recent memory. Many organizations are still trying to recover from extended closures while maintaining safe working environments—open enrollment is the last thing on their minds. COVID-19 has changed the rules for employee benefits enrollment making crowded town hall gatherings, one-on-one meetings, and paper forms obsolete. Online self-service enrollment systems offer minimal support, but employees are often left with more questions than answers about complex benefit choices or lack of company provided computers for enrollment access.