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Reduce the Abuse: Give Your Best Customers the Flexible Returns Policies They Deserve

Reduce the Abuse: Give Your Best Customers the Flexible Returns Policies They Deserve

Forter
Published by: Research Desk Released: Jul 25, 2020

It’s no secret that today’s consumers expect a seamless customer experience when shopping online – from browsing to checkout to the post-purchase experience. While flexible returns are becoming a bigger requirement for consumers, these policies are also becoming a bigger target for abuse.

How big of an issue? Returns Abuse costs US retailers an estimated $24B annually. Forters Reduce the Abuse report highlights new state of returns consumer and merchant research and fraud prevention tips to help you deliver a best-in-class returns program without risk.

Download the report to learn:

  • Common types of fraudulent returns and the warning signs to look out for
  • How to proactively limit exposure without impacting customer experience or brand reputation
  • Why current fraud approaches to combating returns abuse aren’t enough and recommendations